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Lufthansa, Fraport, and zeroG Advance AI-Supported Ground Operations at Frankfurt Airport

Lufthansa, Fraport, and zeroG Advance AI-Supported Ground Operations at Frankfurt Airport
Lufthansa and Fraport have entered into a new agreement aimed at optimising aircraft handling at Frankfurt Airport, marking a pivotal advancement in the digital transformation of ground operations. In collaboration with zeroG, a Lufthansa subsidiary, the partners are deploying an artificial intelligence (AI)-powered camera system called ‘seer’. This innovative technology is designed to improve transparency, punctuality, and efficiency throughout the aircraft turnaround process by utilising real-time data.
Enhancing Aircraft Turnaround with AI Technology
The ‘seer’ system employs cameras to monitor every phase of aircraft handling, from the docking of passenger boarding bridges to baggage loading and refuelling. AI algorithms automatically timestamp each operation, significantly enhancing both the volume and accuracy of operational data collected. This data is then consolidated into a centralised database, providing a reliable and unified source of information accessible to all stakeholders involved in ground operations.
Following an intensive development and pilot phase initiated in 2023, Lufthansa and Fraport conducted tests of the ‘seer’ system at selected aircraft parking positions between February and May 2024. The system is currently active at five positions, with plans to expand to 20 by the end of the third quarter. A comprehensive rollout across Frankfurt Airport is anticipated thereafter.
Jens Ritter, CEO of Lufthansa Airlines, emphasised the importance of transparent ground processes in enhancing punctuality and service quality. He noted that the AI-based ‘seer’ solution is a key component in modernising operational workflows. Ritter highlighted that when all partners at Frankfurt Airport share and utilise handling data collaboratively, it fosters greater efficiency and improved on-time performance.
Collaborative Expertise and Broader Implications
Lufthansa contributes its extensive operational expertise to the initiative, while Fraport brings its airport management experience. zeroG is responsible for developing the AI and computer vision technologies central to ‘seer’, ensuring smooth integration with existing operational systems. The enhanced data transparency is expected to benefit all airlines and system partners operating at Frankfurt Airport.
Stefan Schulte, CEO of Fraport AG, underscored the company’s commitment to advancing AI solutions that optimise airport processes, reduce employee workload, and enhance passenger and customer satisfaction. He described the AI-supported turnaround as a prime example of this strategy, noting that improved data visibility allows employees and partners to better coordinate subsequent tasks. This not only improves individual handling processes but also positively impacts overall airport operations.
The implementation of ‘seer’ forms part of the broader HERON consortium initiative, which seeks to reduce aviation’s environmental footprint through more efficient ground operations and optimised air traffic management. Lufthansa, as a participating carrier, faces additional challenges such as rising aviation taxes in Germany, which have constrained airline capacity and intensified competitive pressures. Concurrently, Fraport, serving as President of ACI EUROPE, continues to advocate for stronger policy support and financial incentives to accelerate the adoption of sustainable aviation fuels at competitive prices.
The partnership between Lufthansa, Fraport, and zeroG exemplifies how strategic collaboration and cutting-edge technology can drive operational excellence, sustainability, and international competitiveness at one of Europe’s busiest aviation hubs.

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