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Rolls-Royce Addresses Air New Zealand's Criticism

Rolls-Royce Addresses Air New Zealand's Criticism Over Trent 1000 Engines
Operational Challenges and Airline Concerns
Air New Zealand has publicly expressed persistent concerns regarding the reliability of the Rolls-Royce Trent 1000 engines that power its Boeing 787 Dreamliners. Since 2017, ongoing technical issues with these engines have disrupted the airline’s operations and complicated flight scheduling. Greg Foran, Air New Zealand’s CEO, has spoken candidly about the challenges, revealing that the airline’s exclusive reliance on Trent 1000 engines—unlike other carriers that operate a mix of Rolls-Royce and General Electric (GEnx) engines—has heightened its vulnerability to these recurring problems.
Foran disclosed that he has engaged in direct discussions with Rolls-Royce over the past three years, during which the manufacturer committed to resolving the issues by Christmas, a promise that remains unfulfilled. This uncertainty over engine availability has eroded Air New Zealand’s confidence in maintaining reliable flight schedules. The airline currently operates 14 Dreamliners equipped with Trent 1000 engines and has an additional eight on order, underscoring the critical importance of resolving these technical difficulties for its fleet management.
Rolls-Royce is developing a new high-pressure turbine (HPT) blade designed to address the root cause of the engine’s problems. However, the replacement process requires a comprehensive “shop visit” and is expected to take two to three years to complete across the entire fleet. This extended timeline presents ongoing operational challenges for Air New Zealand as it manages the interim period.
Rolls-Royce’s Response and Industry Context
In response to Air New Zealand’s criticism, Rolls-Royce acknowledged the difficulties faced by its customers and reaffirmed its commitment to mitigating the impact of limited spare parts availability. The company emphasized that supply chain constraints are a widespread issue affecting the aerospace sector as a whole. Despite the setbacks, Rolls-Royce highlighted the Trent 1000’s overall reliability, noting that the engine has accumulated over 20 million flying hours since its introduction in 2011.
To accelerate improvements, Rolls-Royce has established a dedicated Trent 1000 Task Force, drawing expertise from operations, supply chain, engineering, technology, safety, and planning teams. The company anticipates imminent certification of the new HPT blade, which is expected to double the engine’s time on wing. Additionally, Rolls-Royce aims to achieve a further 30 percent improvement in engine longevity by the end of the year. The manufacturer cited the success of a similar upgrade package for the Trent 7000 engine, which powers Airbus A330 aircraft and has already more than doubled its time on wing.
Strategic Implications for Air New Zealand
Greg Foran expressed satisfaction with Air New Zealand’s decision to select General Electric engines for its forthcoming Dreamliners, reflecting a strategic move to diversify engine suppliers and reduce dependency on a single manufacturer. The ongoing challenges with the Trent 1000 engines highlight broader issues within the aerospace supply chain and engine maintenance sectors, illustrating the complexities airlines face when reliant on specific engine models.
This situation underscores the critical importance of timely engineering solutions and robust supply chains in maintaining operational reliability for modern airlines. As Rolls-Royce works to implement its technical fixes, the industry will be closely monitoring the impact on both engine performance and airline scheduling stability.

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