AI Viewed as Solution to MRO Workforce Shortage

AI Viewed as Solution to MRO Workforce Shortage

Addressing the Talent Deficit with Artificial Intelligence

The aviation maintenance, repair, and overhaul (MRO) sector is confronting a persistent shortage of skilled workers, a challenge that has been exacerbated by the COVID-19 pandemic. In response, industry leaders are increasingly embracing artificial intelligence (AI) as both an immediate remedy and a strategic long-term asset to bridge this talent gap. At the Aviation Week Network’s MRO Americas conference in Atlanta, Tulika Dayal, chief experience officer and co-founder of SkySelect, underscored AI’s capacity to alleviate workforce pressures by automating repetitive tasks. SkySelect’s AI-driven automation allows smaller teams to handle larger workloads, enabling personnel to concentrate on higher-value functions such as negotiation, vendor management, and proactive maintenance planning—activities crucial to meeting the evolving demands of the aviation industry.

Dayal pointed out the inherent limitations of human multitasking, emphasizing that AI’s ability to operate continuously and manage routine tasks frees human workers to focus on strategic responsibilities. This transition presents a significant opportunity for the MRO sector to boost productivity and operational efficiency.

AI as a Catalyst for Workforce Engagement and Training

Beyond enhancing operational workflows, AI is increasingly appealing to a new generation of MRO professionals who expect rapid access to information. Miguel Sosa, vice president of product and software development at Trax, noted that younger workers demand faster data delivery, a requirement that AI is well-equipped to fulfill. This generational shift is compelling companies to adapt their technologies and workflows to align with evolving workforce expectations.

However, integrating AI into MRO operations also poses challenges, particularly in upskilling technicians to effectively utilize new tools and interpret AI-generated insights. Recognizing AI’s potential to attract and retain talent, many organizations are investing in enhanced training programs to ensure their workforce can fully leverage these technological advancements.

The urgency of addressing the workforce shortage is highlighted by the Aviation Technician Education Council’s 2024 Pipeline Report, which projects a widening gap between incoming mechanics and the replacement needs of commercial aviation amid accelerating retirements. The current shortfall stands at approximately 9%, with forecasts suggesting it could approach 20% by 2028.

Joseph Hernandez, vice president of technology at FEAM Aero, emphasized AI’s role not only in filling vacancies but also in accelerating technician training and improving work quality. He explained that AI provides less experienced technicians with access to historical records and troubleshooting guidance, thereby shortening their learning curve. By integrating AI into training programs, new hires gain a deeper understanding of complex systems, effectively transforming AI from a mere tool into an essential mentor for the next generation of MRO professionals.

The Path Forward: Investment and Adaptation

As the aviation maintenance industry continues to evolve, AI’s dual role in streamlining operations and enhancing workforce engagement positions it as a critical component in addressing both the quantitative and qualitative aspects of the MRO workforce shortage. Realizing AI’s full potential will require sustained investment in workforce development and a commitment to adapting alongside rapidly advancing technologies.