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Modernizing Voice Communication with Zero Trust and AI

Modernizing Voice Communication with Zero Trust and AI
As air traffic management (ATM) undergoes rapid transformation, air navigation service providers (ANSPs) face increasing pressure to implement secure, innovative, and adaptable voice communication systems. Frequentis, a global leader in ATM technology, is spearheading this evolution by delivering future-proof solutions that emphasize safety, security, and operational efficiency.
Embedding Security at Every Level
Security has transitioned from a secondary consideration to a fundamental requirement in modern voice communication systems. Martin Chaloupek, Managing Director of Frequentis Singapore, underscores the company’s strategic shift toward a software-centric, cyber-resilient approach, while maintaining a strong hardware foundation. Central to this strategy is the VCS X10, Frequentis’ next-generation voice communication system, which incorporates an embedded security framework grounded in the “zero trust” cybersecurity model.
The zero trust paradigm operates on the principle that no user, device, or application—whether inside or outside the network—should be trusted by default. The VCS X10 implements a layered security architecture that ensures domain security across all hosts and services. This flexible and adaptable design aligns closely with the security policies of ANSPs, integrating security as an intrinsic element of the communication solution.
The modernization of voice communication also introduces new challenges. The emergence of AI-driven threats necessitates advanced security measures, while the dissolution of traditional network perimeters demands robust identity management systems. This is particularly critical as non-human identities, such as AI agents, become increasingly prevalent. Organizations must swiftly adapt to these evolving threats to maintain operational resilience.
Technical Flexibility and Lifecycle Support
Frequentis distinguishes itself through its deep technical expertise and by embedding security and recording functionalities directly into the VCS X10 system, rather than treating them as optional features. This integration provides ANSPs with exceptional flexibility and control. All ATM applications are developed within the OneATM ecosystem, which ensures seamless management and comprehensive lifecycle support.
Chaloupek emphasizes that managing all critical systems under the OneATM umbrella guarantees customers secure, reliable, and future-proof solutions. This approach also enables Frequentis to offer strong, localized support globally, including in the Asia-Pacific region.
Compliance and Adaptability with GuardX
In addition to secure voice communication, ANSPs must comply with stringent safety and regulatory requirements. Frequentis addresses this through its GuardX recording platform, which features a flexible, component-based software design capable of simultaneously recording multiple channels, including voice and screen data. GuardX’s architecture facilitates easy integration with diverse data sources, ensuring scalability and adaptability across various operational contexts. The platform’s secure storage and retrieval capabilities further enhance compliance and operational efficiency.
Staying Ahead in a Competitive Market
Frequentis’ Evergreen® system lifecycle management ensures that its products remain up to date through regular software updates and security enhancements, providing long-term protection and reliability. By developing and manufacturing all components in-house, Frequentis guarantees compatibility across core subsystems, reinforcing its “Under One Roof” philosophy.
As the ATM industry modernizes, market dynamics are shifting. Investor interest is growing in companies specializing in AI and advanced security, while competitors are accelerating their own AI capabilities and security protocols to maintain a competitive edge. For ANSPs, partnering with technology leaders like Frequentis is becoming increasingly essential to navigate the complex landscape shaped by zero trust principles, AI-driven threats, and evolving compliance demands.

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