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IBS Software Names Christophe Roux Head of Aviation Passenger Business

IBS Software Names Christophe Roux Head of Aviation Passenger Business
IBS Software, a prominent AI-driven travel technology company, has appointed Christophe Roux as Senior Vice President and Head of Passenger Solutions. In this global capacity, Roux will lead the company’s Aviation Passenger Solutions (APS) division, overseeing strategy, growth, and delivery across passenger service and airline retail platforms.
Leadership Amid Industry Transformation
Roux’s arrival coincides with a pivotal period for the airline industry, which is increasingly embracing modern, customer-centric, and AI-enabled retailing models. His appointment follows IBS Software’s recent Strategic Collaboration Agreement with Amazon Web Services (AWS) to develop an AI-first retailing platform for airlines. This partnership places Roux at the forefront of advancing the company’s Passenger Solutions portfolio and expanding its influence on a global scale.
With over 25 years of experience in airline IT, Roux brings a wealth of expertise in leading large-scale technology transformations and commercial innovations. His career began at Amadeus in Europe, where he contributed to foundational airline IT solutions and supported the company’s expansion into the Asia Pacific region. He later held senior leadership roles within the Emirates Group’s IT and Commercial divisions, driving modernization initiatives and strategic technology investments. Most recently, Roux led Amadeus’s airline business across the Middle East, Turkey, and Africa, overseeing significant regional growth.
Navigating Challenges and Strategic Priorities
Roux assumes leadership at a time when IBS Software faces a complex operating environment. The company must contend with ongoing supply chain disruptions, shifting regulatory frameworks, and operational challenges linked to potential tariffs and embargoes. These factors have intensified market scrutiny over IBS Software’s capacity to deliver reliable passenger management systems amid industry volatility. Concurrently, competitors are likely to pursue similar strategic appointments to bolster resilience and adaptability within their aviation passenger businesses.
Somit Goyal, Chief Executive Officer of IBS Software, emphasized Roux’s qualifications, stating, “Christophe brings exceptional airline domain depth, a truly global perspective, and a strong point of view on the future of passenger and retail technology. As airline retailing undergoes a fundamental reinvention, Passenger Solutions sits at the heart of our growth strategy. Christophe’s leadership will be pivotal as we scale our platforms, accelerate AI-driven innovation, and help airlines redefine how they retail, serve, and engage travellers.”
Roux expressed his enthusiasm for the role, noting, “I’m excited to join IBS Software at such an important moment in the evolution of airline passenger technology. IBS Software has a talented team and a growing portfolio that is well positioned to support airlines as they modernise retailing and passenger operations. I look forward to working closely with our teams and customers to accelerate growth and shape the future of passenger solutions.”
As IBS Software confronts industry headwinds and intensifying competition, Roux’s appointment underscores the company’s strategic commitment to innovation and operational excellence within the rapidly evolving aviation passenger sector.

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