AeroGenie — Votre copilote intelligent.
Tendances
Categories
ValueJet Introduces VIKI, Africa’s First Full-Scale Airline AI Concierge

ValueJet Introduces VIKI, Africa’s First Full-Scale Airline AI Concierge
ValueJet, a prominent Nigerian airline, has launched VIKI, an AI-powered digital concierge designed to transform passenger interaction with flight services. This initiative establishes ValueJet as the first airline in Africa to implement an AI concierge on a large scale, representing a notable advancement in the continent’s aviation industry.
Enhancing Passenger Experience Through AI
VIKI is a multilingual assistant equipped with both text and voice capabilities, allowing it to respond verbally to voice commands. This feature notably improves accessibility for visually impaired passengers. Travelers can engage with VIKI via widely used messaging platforms such as WhatsApp and Telegram to perform a range of tasks including booking and managing flights, modifying reservations, checking in online, receiving real-time travel updates, and accessing customer support. This eliminates the need for physical visits to airports or navigating complex websites. To begin using VIKI, customers simply save the number 09160012700 and initiate a conversation.
Capt. Omololu Majekodunmi, Managing Director of ValueJet, emphasized the airline’s commitment to innovation, stating, “VIKI is more than a digital tool; she’s a symbol of our ambition to build smarter, safer, and more seamless experiences for travellers across Africa. This is just the beginning.”
Strategic Digital Transformation and Operational Capabilities
The introduction of VIKI aligns with ValueJet’s broader digital transformation strategy aimed at delivering seamless, customer-centric travel experiences. Temitope Ajijola, Head of Business Program and IT, highlighted the airline’s vision to simplify flight booking processes. “With VIKI, we’ve taken that vision to a new level. This is a major leap in our digital transformation, enabling faster, smarter service while opening new opportunities for customer engagement across digital platforms,” Ajijola explained.
Beyond booking, VIKI offers functionalities such as online check-in, issuance of digital boarding passes, reservation modifications, and instant responses to inquiries about baggage policies, fare rules, and other travel-related matters. Ajijola described the interaction as intuitive and user-friendly: “You simply type something like, ‘Viki, I need a direct flight to Abuja tomorrow,’ and she’ll guide you through options, let you choose your seat, pay, and send your boarding pass, all in minutes.”
Challenges and Industry Implications
Despite its potential, the deployment of VIKI faces several challenges. Integrating sophisticated AI technology with existing airline systems, encouraging widespread customer adoption, and competing with established carriers—some of which may enhance their own AI or traditional customer service offerings—pose significant hurdles. There is also the possibility of skepticism regarding AI’s reliability in customer service roles. However, industry trends indicate a growing acceptance of AI within tourism and hospitality sectors, suggesting that ValueJet’s initiative may herald a broader shift toward AI-driven services in aviation.
Trevor Henry, Chief Commercial Officer of ValueJet, remarked, “This launch marks a significant leap in how we connect with our passengers, delivering greater speed, flexibility, and control over their journey.”
VIKI builds upon ValueJet’s existing internal AI systems, such as TOPS (Trusted Operations Policy Support) for staff, extending the airline’s AI leadership to its customers. As digital transformation continues to reshape the aviation landscape, ValueJet’s introduction of VIKI positions the airline at the forefront of innovation in African air travel.

ExecuJet MRO Services Belgium Receives FAA Approval

New Developments Reshaping the Flying Taxi Market

David Kerr and Christian Gessner Join Awery Aviation Software

Parata Air Begins Operations with AMOS

IBS Software Names Christophe Roux Head of Aviation Passenger Business

UK Government unveils £43m funding competition for low-carbon aviation innovation

Electric Aircraft Market Outlook Through 2035

Capital A Completes Sale of Aviation Business to AirAsia X

Four Gateway Towns to Lake Clark National Park
