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CAA CIO Matt Taylor Discusses Supply Chain Security and In-House Tech Delivery

CAA CIO Matt Taylor on Strengthening Supply Chain Security and In-House Technology Delivery
A growing community of over 400 CIOs and CTOs from leading global organizations has placed increasing emphasis on supply chain security, a concern that is particularly acute within the aviation sector. Recent events, including the cyberattack on Qantas by the Scattered Lapsus$ group and the grounding of Danish airports following suspicious drone activity, have exposed significant vulnerabilities in air travel infrastructure. For Matt Taylor, Chief Information Officer of the UK Civil Aviation Authority (CAA), protecting digital infrastructure remains a critical priority.
The CAA’s Broad Regulatory Role and Funding Constraints
As the independent regulator for UK aviation, the CAA holds a wide-ranging mandate that includes licensing pilots and airlines, managing the Air Travel Organizers’ Licensing (ATOL) scheme, regulating flight simulators, monitoring airport noise, ensuring aviation security, and overseeing the transport of dangerous goods. The authority’s remit also extends to regulating spaceports, drones, and sustainable fuels. Despite this extensive scope, the CAA operates with a relatively lean workforce of 1,700 employees and is funded entirely by the aviation industry on a cost-recovery basis, rather than through taxpayer money.
Taylor highlights that this funding model imposes strict limitations on revenue generation, which in turn affects the organization’s ability to invest in technology. “When it comes to spending on better systems, that can be a challenge, as we will have to go to the government or ask the industry to pay more,” he explains.
Driving Digital Transformation and In-House Technology Capabilities
Since joining the CAA in 2010 and assuming the CIO role in 2018, Taylor has spearheaded a significant digital transformation. Reflecting on the organization’s starting point, he recalls, “When I joined, I was given a paper book to record my holiday in. We started from a low level.” Historically, technology projects at the CAA were plagued by delivery challenges and delays. Taylor’s strategy focused on building confidence through incremental delivery, adopting agile methodologies, and addressing legacy systems. “We stood up product teams that are successful at delivery. Now there is a confidence that technology is worth investing in,” he states.
This transformation has been accomplished with a lean technology team of 105 staff, operating primarily on a core Microsoft technology estate. A notable shift under Taylor’s leadership has been the repatriation of much of the technology operation from outsourced providers back in-house. This move aligns with a broader industry trend toward strengthening domestic supply chains and internal capabilities to enhance resilience against targeted cyberattacks and operational disruptions.
Collaboration and Resilience in the Face of Evolving Threats
The aviation sector’s heightened focus on security parallels challenges faced by other critical industries, such as healthcare, where cyberattacks can disrupt supply chains and cause shortages of essential goods. In response, leading organizations are increasing investments in cybersecurity and automation, while competitors adopt advanced systems to fortify their supply chains. Nevertheless, the implementation and management of these technologies present ongoing challenges.
Taylor underscores the vital role of collaboration both within the CAA and with external partners. “Collaboration among technology companies and supply chain partners is crucial to enhance resilience and mitigate disruptions,” he asserts. As digital threats continue to evolve, the CAA’s experience underscores the necessity for robust, agile, and cooperative approaches to technology and supply chain security across all sectors.

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