Departures Aviation Integrates VR and AI to Enhance Training and Customer Service

American Airlines’ New AI Trip Planner: Innovation Meets Growing Pains American Airlines has introduced an AI-powered "destination recommender" designed to revolutionize the way travelers plan their journeys. By responding to simple prompts such as "I want to ski in January," the tool quickly suggests destinations like Aspen, Whistler, or Niseko, Japan, alongside flight options priced between $270 and $1,000. This initiative aligns with a broader industry movement, as airlines increasingly adopt artificial intelligence to influence travel decisions and compete with platforms like ChatGPT and Google’s "Flight Plans." Features and Functionality The AI trip planner operates much like a personal travel agent. Users input a prompt, and the system generates tailored destination ideas, available flights, fares, hotels, restaurants, and activities. It includes both American Airlines-operated and partner flights, with the option to search for mileage redemptions—though these are limited to American flights. Additional options appear further down the interface, encouraging users to explore beyond the initial suggestions. This tool offers notable convenience and can introduce travelers to destinations they might not have previously considered. For example, a recent test using the prompt "nature and cabin vibes for less than $300 for airfare for four days in November, nonstop flights only" from LaGuardia Airport recommended Asheville, North Carolina, complete with round-trip fares and local activity suggestions. Limitations and Accuracy Concerns Despite its promise, the AI planner exhibits several shortcomings. In the aforementioned test, the system included one-stop flight options to locations such as Flagstaff, Lake Tahoe, and Estes Park, Colorado, despite the explicit request for nonstop flights. Some layovers were only revealed after further clicks, and certain destinations, like Gatlinburg, Tennessee, were incorrectly labeled as nonstop. These inconsistencies underscore the challenge American Airlines faces in ensuring the accuracy and reliability of its AI-generated recommendations. Industry observers have noted these issues. A Business Insider review highlighted instances of outdated or incorrect information, which could frustrate users and potentially drive them toward competing services. Travel experts offer a balanced perspective: Paul Stewart, founder of MyBaggage, praised the tool for advancing AI travel booking but emphasized that it cannot replace the nuanced insights of seasoned travelers. Similarly, Sonia Bhagwan, CEO of Dreaming of Sun, remarked that computers cannot replicate the insider knowledge of local favorites or hidden gems. Market Implications and Future Prospects Reactions to American Airlines’ AI trip planner are expected to be mixed. Some travelers will welcome the speed and ease of AI-driven planning as a cost-effective alternative to traditional travel advisors. Others may continue to value the personalized service and expert guidance that human agents provide. In response, competitors may enhance their own AI offerings or reinforce personalized services to maintain market share. As AI tools like this become more widespread, they have the potential to disrupt conventional travel booking practices and redefine the role of human agents within the industry. While American Airlines’ new trip planner demonstrates significant potential, addressing its current limitations will be essential to gaining the trust of travelers seeking both inspiration and dependable information.

Archer Aviation and Game Aerospace Executives Discuss Future Technology Advances On the opening day of the 2025 NBAA Business Aviation Convention & Exhibition (NBAA-BACE), Archer Aviation CEO Adam Goldstein and Game Aerospace Co-Founder and Chairman Steuart Walton shared their perspectives on the transformative forces shaping the future of aviation technology. Speaking to a full audience at the Flight Deck stage, the executives explored how innovation in the sector is propelled by the dynamic interaction of technological progress, regulatory frameworks, and workforce development. Vision for the Future of Urban Air Mobility Adam Goldstein outlined a long-term vision for the aviation industry, emphasizing a shift toward everyday use of air travel. He described this future as one where flying becomes an integral part of daily life, driven by advancements in electric vertical takeoff and landing (eVTOL) aircraft. Archer Aviation’s flagship project, the four-passenger Midnight eVTOL air taxi, is approaching FAA type certification and aims to provide fast, emissions-free transportation over congested urban environments. Despite Archer’s impressive growth—evidenced by a nearly 300% increase in stock price over the past year and a $6 billion order backlog—the company faces significant challenges. These include securing FAA certification, scaling production capabilities, and proving the economic viability of electric air taxis. The enthusiasm surrounding the market has intensified competition, prompting rivals to accelerate research and development efforts and forge strategic partnerships in the race to dominate the emerging eVTOL sector. Building an Industrial Base and Workforce for Innovation Steuart Walton highlighted the critical role of a strong industrial foundation and skilled workforce in sustaining aviation innovation. He underscored the importance of revitalizing domestic manufacturing and creating jobs through cutting-edge projects. Walton pointed to initiatives such as a new STEM school focused on applied learning and artificial intelligence, set to open on the former Walmart campus in Bentonville, Arkansas. This institution aims to foster an engineering mindset within the local university community, enhancing the region’s talent pool. As a prominent advocate for advanced air mobility, Walton has also positioned Bentonville as a burgeoning hub for aerospace innovation by hosting the UP.Summit. This event convenes leaders, entrepreneurs, and investors dedicated to advancing human mobility. Walton stressed the need to expand the community of innovators by attracting the brightest minds, cultivating mentorships, and deepening access to capital markets. He asserted that broadening this “tent” will drive greater competitiveness and accelerate technological breakthroughs. Game Aerospace is contributing to the sector’s evolution with the development of the GB2 StormBird, the first purpose-built single-engine air tanker designed specifically for wildfire response in the United States. This aircraft is engineered to meet the rigorous demands of wildfire operations, addressing a critical need in emergency response capabilities. The Role of Artificial Intelligence and Regulatory Support Artificial intelligence is anticipated to be a key driver of future advancements in aviation. Goldstein highlighted AI’s potential to revolutionize air traffic control by harnessing the extensive data generated by the national aircraft fleet. On the regulatory front, he commended a recent executive order by President Donald Trump aimed at expediting the development of eVTOL air taxis. Goldstein noted that the integration pilot program, set to launch next summer, will designate five cities where these aircraft will begin point-to-point commercial operations, marking a significant milestone in the sector’s commercialization. As Archer Aviation and Game Aerospace continue to advance their respective projects, the interplay of technology, regulation, and workforce development will remain central to the ongoing transformation of the aviation industry.

American Airlines Uses AI to Enhance Travel Experience and Support Tourism American Airlines has introduced a generative artificial intelligence (AI) tool aimed at revolutionizing the way travelers plan their trips. Soon to be accessible via the airline’s mobile app, this innovative platform harnesses real-time travel trends, customer preferences, and live fare data to provide personalized recommendations. By offering insights into destinations, optimal travel dates, and curated activities, the tool seeks to streamline the booking process and empower users to make well-informed decisions. Transforming Trip Planning Through AI The AI-driven system enables travelers to input broad trip concepts—such as a week-long culinary and exploration getaway with friends—and receive immediate, tailored suggestions. These include recommended destinations, fare options, and an interactive map showcasing nearby attractions. Unlike traditional planning tools that focus primarily on locations, American Airlines’ AI emphasizes the experiences travelers desire, making the process more engaging and relevant to individual interests. This experience-based approach adapts dynamically to user preferences, ensuring that recommendations remain current and personalized. By simplifying the discovery of new destinations and activities, the tool aims to enhance the overall travel planning experience. Enhancements Beyond AI In addition to the AI platform, American Airlines has upgraded its check-in kiosks and introduced a 3D seat map for its Boeing 787-9 aircraft. These improvements are designed to make booking and seat selection more intuitive, further elevating the customer journey from start to finish. Industry Impact and Emerging Challenges While American Airlines positions its AI initiative as a significant advancement in customer convenience and tourism promotion, the broader adoption of such technology presents notable challenges. The 2025 Innovation Trends report by Phocuswright highlights concerns about potential job displacement among traditional travel agents, as automated systems increasingly assume roles once performed by humans. Consumer trust also remains a critical issue. Some travelers express skepticism regarding AI’s ability to replicate the nuanced, personalized service offered by experienced agents. Furthermore, the reliability of AI-generated recommendations has been questioned. A recent survey by Global Rescue pointed to risks such as AI suggesting nonexistent or unsafe landmarks, emphasizing the necessity for stringent safeguards and oversight. Competitors within the airline industry are closely monitoring these developments, with many expected to introduce similar AI-driven tools to enhance their booking processes and customer experiences. This signals a broader industry shift toward automation and personalization. Future Outlook As American Airlines integrates AI into its suite of customer services, the airline aspires to establish a new benchmark for personalized and efficient travel planning. The ultimate success of this technology will depend on its ability to deliver relevant, safe recommendations while effectively addressing the concerns of travelers and industry stakeholders in an increasingly digital environment.

CORRIDOR Introduces AI Operations Manager in Partnership with West Star Aviation Advancing Predictive Intelligence in Aviation Maintenance MERRIMACK, N.H. — CORRIDOR, a product line under CAMP Systems, has unveiled its AI Operations Manager, a predictive intelligence solution designed to revolutionize aviation maintenance operations. This new tool, developed as part of CAMP’s expanding suite of AI technologies, aims to assist service centers and maintenance, repair, and overhaul (MRO) organizations in enhancing planning accuracy, improving customer experience, and ensuring consistent operational performance. West Star Aviation, a prominent provider of business aviation MRO services, has been named the exclusive launch partner for the AI Operations Manager. By utilizing its extensive historical ERP data, West Star intends to optimize maintenance scheduling, reduce turnaround times, allocate labor more effectively, and minimize unforeseen project complications. Allen McReynolds, COO and President of West Star Aviation, emphasized the strategic value of the collaboration, stating, “West Star Aviation is committed to embracing innovative approaches that elevate our service offerings. This partnership with CORRIDOR enables us to accurately anticipate operational requirements, enhance efficiency, and uphold our promise of timely delivery to our customers.” Industry Implications and Technological Foundations Sean Lanagan, President and CEO of CAMP Systems International, underscored the broader industry transformation driven by predictive technologies. He remarked, “The aviation industry is at an inflection point where predictive technologies will define competitive advantage. With AI Operations Manager, CAMP is leading that shift by helping our customers move to a more strategic, data-driven approach to maintenance.” Peter Velikin, General Manager of CAMP Enterprise Information Systems, highlighted the technological underpinnings of the solution. He explained, “Automation and AI are ushering in a new era in aviation maintenance. With our patented AI models, the AI Operations Manager ensures faster turnarounds, consistent quality, and smarter utilization of assets, all driven by a service center’s own historical ERP data.” Despite the promise of AI integration, challenges remain in aligning the new system with existing workflows and addressing the diverse operational needs of West Star Aviation. Industry experts note ongoing skepticism regarding AI’s capacity to manage the complexities inherent in aviation maintenance, particularly amid broader concerns about AI risk management—a subject recently discussed at the Axios AI+ DC Summit. Market Dynamics and Future Outlook The introduction of the AI Operations Manager is likely to influence competitive dynamics within the aviation technology sector. Rivals may accelerate their AI initiatives or enhance current offerings to maintain market relevance. Furthermore, the aviation industry’s continued dependence on consulting services to navigate growth and sustainability challenges could affect the pace and extent of AI adoption. This launch aligns with CAMP’s overarching mission to modernize aviation aftermarket operations through data-driven innovation. As the sector contends with both the opportunities and uncertainties presented by AI, the partnership between CORRIDOR and West Star Aviation will serve as a critical benchmark for the integration of predictive intelligence in aviation maintenance. About CORRIDOR CORRIDOR, a CAMP Systems product line, provides cloud-based aviation service center software utilized by maintenance organizations worldwide, supporting operations ranging from single-location centers to extensive global repair networks. About West Star Aviation West Star Aviation offers comprehensive maintenance, repair, and overhaul services for business aviation, operating multiple full-service facilities across the United States and serving a global clientele.

IATA Warns Supply Chain Issues Could Slow Airline Growth The International Air Transport Association (IATA) has issued a cautionary report highlighting how persistent supply chain bottlenecks are poised to hinder the airline industry’s anticipated growth. Delays in aircraft production and escalating maintenance costs are forcing carriers to reconsider their fleet expansion strategies, often resulting in the prolonged use of older aircraft. Production Delays and Economic Impact IATA’s report, released on October 13, underscores that disruptions within the aerospace supply chain are causing significant delays in the delivery of new aircraft and essential parts. This situation has compelled airlines to adjust their fleet plans, frequently opting to keep aging planes operational for longer periods. The global commercial aircraft backlog surged to a record high of over 17,000 units last year, well above the 2010-2019 average of approximately 13,000 annually. These delays are expected to cost the airline industry more than $11 billion in 2025, driven by increased fuel consumption, higher maintenance expenses, additional engine leasing fees, and surplus inventory holding costs. IATA attributes these challenges to a combination of factors, including geopolitical instability, raw material shortages, and tight labor markets, all of which disrupt the aerospace industry's economic model. Director General William M. Walsh emphasized the critical importance of a reliable supply chain for airlines, noting the unprecedented wait times for aircraft, engines, and parts, alongside unpredictable delivery schedules. Broader Supply Chain Challenges and Industry Responses Beyond aircraft and components, supply chain issues are also affecting the availability of sustainable aviation fuels (SAF), which are vital to the sector’s decarbonization goals. Fragmented policies and mandates, such as the European Union’s RefuelEU initiative, have introduced additional complexities, sometimes producing unintended consequences for airlines striving to secure dependable SAF supplies. In response, some carriers are revising their growth strategies, enhancing collaboration efforts, and lobbying for policies that ensure equitable access to SAF feedstocks. Market reactions have varied, with airlines adjusting fleet expansion plans and seeking innovative solutions to mitigate supply chain disruptions. Industry players are forming partnerships to address these challenges and advocating for harmonized regulations that support sustainable growth across the sector. The GEP Global Supply Chain Volatility Index further indicates that global supply chains remain below full capacity, exacerbating the difficulties airlines face in managing fleet operations and expansion. Regional Perspectives and Financial Outlook Despite these headwinds, IATA projects the aviation sector will achieve a net profit of $36 billion in 2025, an increase from $32.4 billion in 2024, even amid ongoing global economic uncertainty. Nigel Paul C. Villarete, senior adviser at Libra Konsult, Inc., observed that while supply chain disruptions are likely to affect the Philippines, the impact may be less severe compared to other regions. He explained that the country functions more as a supplier or recipient destination rather than a transit hub in the supply chain, making its aviation growth closely tied to the overall national economic performance. Villarete also noted that shifts in supply chain arrangements could create winners and losers among airlines, depending on how changes in supply origins, delivery routes, and operational dynamics unfold. IATA’s report further highlights that the continued use of older, less fuel-efficient aircraft due to delivery delays is driving up fuel and maintenance costs, as aging fleets require more frequent and costly upkeep.

The Economics of Dismantling a Six-Year-Old Aircraft Shifting Strategies in Aircraft Asset Management The aviation industry is experiencing an unexpected development: the dismantling of aircraft as young as six years old. At the recent MRO Europe conference in London, Scott Symington, Chief Commercial Officer at aviation services provider AJW, explained the economic factors driving this emerging trend. Increasingly, lessors are choosing to part out newer aircraft rather than maintain them in service or attempt to remarket them. This shift is largely influenced by the strong demand and limited supply of engines and spare parts, which has altered the financial calculus for fleet management worldwide. Symington highlighted that parting out aircraft offers lessors a higher immediate return compared to leasing the entire plane. He provided a concrete example involving geared turbofan (GTF) engines: leasing two such engines can generate approximately $500,000 per month—$250,000 per engine—whereas leasing the complete aircraft, including both airframe and engines, yields only $450,000 to $460,000 monthly before accounting for transition and remarketing expenses. At the six-year mark, lessors recognize that dismantling the aircraft to lease engines separately and selling the airframe can be more profitable. This realization has led to the parting out of relatively young models such as the A320neo. Industry Challenges and Financial Pressures This trend emerges amid ongoing supply chain disruptions that continue to delay aircraft production and maintenance schedules. The International Air Transport Association (IATA) projects that these disruptions will cost the global airline industry over $11 billion in 2025. Consequently, airlines are compelled to extend the operational life of older aircraft beyond initial plans, resulting in increased fuel consumption and escalating maintenance expenses. The prolonged use of aging fleets has driven up spending on maintenance, repair, and overhaul (MRO) services. In response, airlines and lessors are increasingly pursuing joint ventures and collaborative strategies in aircraft leasing and maintenance to mitigate the financial burdens associated with operating older aircraft. These cooperative approaches aim to optimize resource allocation and manage costs more effectively in a challenging market environment. Rethinking Asset Management Amid Market Realities The decision to dismantle relatively new aircraft reflects more than a pursuit of immediate profit; it is a strategic response to broader industry dynamics. Supply chain constraints, rising operational costs, and a lucrative market for spare parts are compelling lessors to reconsider traditional asset management models. Under different market conditions, many of these aircraft might have remained in service for many additional years. However, the current economic landscape is reshaping how aviation assets are valued and utilized, with significant implications for the future of fleet management.

Honeywell Forecasts Record Demand for Business Jets Honeywell has unveiled its 34th annual Global Business Aviation Outlook, projecting an unprecedented surge in demand for business jets over the next decade. The report anticipates 8,500 new business jet deliveries valued at $283 billion between now and 2034, marking the highest forecast in the survey’s history. This growth corresponds to an average annual increase of 3%, underscoring a robust expansion in the sector despite ongoing macroeconomic and geopolitical uncertainties. The analysis, derived from extensive surveys of business aviation operators worldwide, identifies several key drivers behind this growth. These include recent economic expansion, a rising interest in fractional ownership models, and a continuous introduction of new aircraft models and technological advancements. Heath Patrick, president of Americas Aftermarket at Honeywell Aerospace Technologies, emphasized that operators are increasing their usage rates while manufacturers are scaling production to meet the growing demand. He anticipates that these record-setting delivery and usage levels will persist throughout the coming decade. Market Trends and Industry Challenges The report highlights that new business jet deliveries in 2026 are expected to rise by 5% compared to 2025, maintaining a steady 3% average annual growth rate through 2034. Operator sentiment remains positive, with 91% of surveyed operators expecting to fly more or maintain current flight levels in 2026 relative to the previous year. Furthermore, 20% of operators globally have at least one aircraft on firm order, an increase from 17% last year. This figure is even higher among private jet charter operators, reaching 28%. Performance continues to be a critical factor influencing purchase decisions, cited by 89% of respondents as a top-three criterion, up from 82% the previous year. Cost considerations rank second at 56%, slightly down from 60%. The demand for fractional ownership remains a significant growth catalyst, particularly for midsize and super midsize jets. Since 2019, fractional fleets have expanded by over 65%, now comprising approximately 1,300 aircraft. Notably, 12% of operators who own business aircraft outright also hold fractional shares, reflecting the increasing appeal of shared ownership models. Despite the optimistic outlook, the business aviation sector faces several challenges. Supply chain disruptions, rising production costs, and evolving regulatory requirements pose potential obstacles to manufacturers’ ability to meet demand. In response, industry players are expected to enhance production capacity, invest in new aircraft development, and improve aftermarket services to sustain growth. The reinstatement of 100% bonus depreciation under the One Big Beautiful Bill Act (OBBBA) is also anticipated to stimulate business jet purchases further. This federal tax incentive allows businesses to deduct a substantial portion of the cost of new jets in the year they enter service, contributing to the current surge in orders. As the industry adapts to these evolving dynamics, Honeywell’s outlook suggests that business aviation is positioned for a decade of record growth, contingent on the sector’s ability to navigate the challenges ahead.

First Vertical MRO Conference Draws Strong Attendance and Industry Insights More than 500 rotorcraft industry professionals convened last week in Kelowna, British Columbia, for the inaugural Vertical MRO Conference, a landmark event for helicopter maintenance, repair, and overhaul (MRO) specialists. Hosted at the architecturally notable KF Aerospace Centre for Excellence at Kelowna International Airport, the conference offered over 30 educational sessions, all eligible for recurrent training credit. Many of these sessions were approved by the Federal Aviation Administration (FAA) for inspection authorization (IA) renewal, underscoring the event’s professional rigor. The venue’s expansive glass and wood design, featuring panoramic views of the airport, two hangars, and an aviation museum, provided an inspiring setting. The conference utilized the entire upper floor for breakout sessions, while one hangar was transformed into an exhibit hall housing 42 exhibitors, a stage, and additional session spaces. Comprehensive Program and Industry Engagement The first day centered on technical presentations from leading aircraft and engine manufacturers, including Airbus, Bell, Leonardo, Pratt & Whitney, Rolls-Royce, and Safran. The evening’s opening reception featured remarks from MHM Publishing co-owners Mike and Linda Reyno, who emphasized the conference’s collaborative and growth-oriented vision. “This is your conference,” Linda Reyno told attendees, setting a tone of community engagement. Over the following two days, the agenda was filled with educational sessions and panel discussions tailored to all levels of the MRO sector, from frontline maintainers to senior executives. Notable presentations included “Leadership in Helicopter Maintenance” by Elevate Aviation’s Emily Kutryk and Krishna Mann, “Hardwired for High Performance” by Autonomic’s Jamie Wood, which explored the neuroscience behind safer maintenance practices, and “I Love It Here” by retention expert Clint Pulvar, focusing on cultivating workplaces that employees are reluctant to leave. Todd Reicher of Leading Edge Aerospace also delivered a session on helicopter maintenance best practices. Additional topics covered a broad spectrum of technical and operational issues, such as corrosion prevention, human factors, borescope care, component efficiency, electronics and automation, health and usage monitoring systems (HUMS), turbine engine hygiene, non-destructive testing (NDT), and pilot-mechanic communication to enhance safety. Addressing Industry Challenges and Future Trends Throughout the conference, industry challenges were a recurring theme. Attendees engaged in discussions about ongoing supply-chain disruptions, reflecting broader aviation sector trends exemplified by Air Astana’s ambitious fleet expansion amid global shortages. The interoperability of MRO software emerged as a critical concern, with many participants highlighting the need for seamless integration as digitalization accelerates within the industry. The event also spotlighted growing market interest in emerging technologies, particularly the significant investments required to certify next-generation aircraft such as the VX4 eVTOL. Recent labor developments, including GE Aerospace workers ratifying new union contracts, were noted as factors likely to influence operational dynamics and competitive positioning within the MRO sector. The conference concluded with optional facility tours and hands-on training sessions hosted by local companies AEM and Alpine Aerotech, further fostering industry connections. Attendees and exhibitors alike praised the event for its educational value and networking opportunities. Maryn Otto, a contract aviation maintenance engineer with 18 years of experience, remarked, “This has been a really valuable conference. I’ve been in aviation maintenance for 18 years and I got something out of these sessions. It’s also been really great to get the industry together.” With strong attendance and a focus on both current challenges and future opportunities, the first Vertical MRO Conference established a new benchmark for the helicopter maintenance community.

Blackhawk Group Secures FAA Approval for TBM Engine Upgrade The Blackhawk Group has obtained Federal Aviation Administration (FAA) approval for its XP66D Engine+ Upgrade, specifically developed for the Daher TBM 700 series aircraft. This Supplemental Type Certificate (STC) represents a significant achievement for the company. The initial installation of the upgraded engine is currently in progress at Blackhawk’s headquarters in Waco, Texas, with a second installation planned at the AVEX Performance Center in Broomfield, Colorado. Enhanced Performance and Efficiency The XP66D upgrade replaces the original 700-horsepower PT6A-64 engine with the more powerful 850-horsepower PT6A-66D, resulting in a 21% increase in shaft horsepower. Flight tests have demonstrated substantial performance gains, including a reduction in climb time to flight level 310 from 28 minutes to 22 minutes. Additionally, the maximum cruise speed has increased by an average of 25 knots true airspeed, reaching up to 303 KTAS. Beyond improved climb and cruise capabilities, Blackhawk officials highlight that the upgrade also lowers operating costs and enhances safety margins by providing greater available power at altitude. Market Implications and Industry Response While the FAA certification positions Blackhawk Group as a leader in TBM 700 performance enhancements, the company may encounter challenges related to market acceptance and integration with existing aircraft fleets. Industry analysts suggest that competitors might respond by developing similar engine upgrades to maintain their market positions. Market reactions are expected to be mixed; some operators may rapidly adopt the XP66D to capitalize on its performance and efficiency benefits, whereas others may adopt a more cautious stance, awaiting further data on reliability and long-term cost-effectiveness. The wider aviation sector is closely monitoring the rollout of the XP66D upgrade to evaluate its impact on operational costs and maintenance schedules for TBM 700 operators. As initial installations proceed, the real-world performance and economic implications of the upgrade will likely shape future adoption trends and competitive dynamics within the turboprop market. For further details, visit BlackhawkGroup.aero.

British Airways CTO Highlights Critical Engine Delivery Delays in 2025 At the MRO Europe 2025 conference held at London’s Excel Centre, British Airways’ Chief Technical Officer, Andy Best, delivered a candid and sobering assessment of the airline’s operational challenges. Best revealed that throughout 2025, none of the engines supplied to British Airways arrived on schedule, underscoring significant disruptions within the airline’s supply chain. Operational Impact and Industry Challenges Best emphasized the direct consequences of these delays on British Airways’ ability to meet its commitments to passengers. He stressed that the airline’s relationship with its customers is founded on a contract to ensure safe and timely travel from point A to point B. The failure of engine suppliers to deliver on time, he noted, transfers risk into the airline’s operations, forcing British Airways to manage these risks proactively to maintain service standards. The CTO also expressed dissatisfaction with the aftermarket service sector, describing the airline’s confidence in service provision as “not great.” This strained relationship with suppliers has contributed to increased operational costs and intensified pressure on maintenance schedules. The ongoing delays threaten to erode customer satisfaction and place additional strain on British Airways’ partnerships with engine manufacturers. These challenges have attracted scrutiny from investors and industry analysts, who are closely monitoring the airline’s capacity to navigate these risks. Meanwhile, competitors may leverage British Airways’ difficulties by emphasizing their own reliability and parts availability, potentially shifting market dynamics. A Call for Industry Collaboration Best was clear that his remarks were not intended as a complaint but as a call to action for the entire aviation sector. He urged all stakeholders, including British Airways, suppliers, and service providers, to collaborate in addressing the persistent supply chain issues. “If you want to transform and make change, come and work with us,” he invited, highlighting the necessity of collective effort to overcome these challenges. The broader aviation industry is contending with a severe shortage of capacity to repair and maintain engines, a problem that extends well beyond British Airways. A recent study by the International Air Transport Association (IATA) estimates that supply chain disruptions could cost airlines more than $11 billion in 2025, intensifying operational and financial pressures across the sector. As the MRO Europe conference continues from October 14 to 16, British Airways’ forthright assessment underscores the urgent need for coordinated solutions to restore reliability and confidence within the global aviation maintenance and supply chain ecosystem.