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Japan Airlines and Safran Sign Long-Term Support Agreement for Airbus A350 Fleet

Japan Airlines and Safran Sign Long-Term Support Agreement for Airbus A350 Fleet
Japan Airlines (JAL) has formalized a comprehensive nine-year “Support By the Hour” (SBH) contract with Safran, encompassing up to 35 Airbus A350-900 and A350-1000 aircraft. Effective from January 1, 2026, this agreement represents a significant collaboration, bringing together four Safran subsidiaries—Safran Landing Systems, Safran Electronics & Defense, Safran Electrical & Power, and Safran Ventilation Systems—under a unified, turnkey support framework for JAL’s A350 fleet.
Scope and Services of the Agreement
Under the terms of the SBH contract, Safran will deliver a full range of tailored services, including maintenance, repair, component pooling, logistics management, and dedicated local support based in Tokyo. The company will oversee on-site logistics and transportation, ensuring the efficient collection and return of components to JAL’s facilities with the assistance of a local team. By utilizing real-time data, advanced analytics, and digital integration, Safran aims to proactively anticipate maintenance requirements, enhance component availability, and reduce unscheduled disruptions. These measures are designed to maximize the reliability and operational performance of JAL’s A350 fleet.
Kyohei Takizawa, Vice President of Aircraft and Engineering Procurement at Japan Airlines, highlighted the significance of the partnership, stating, “We are pleased to have concluded an agreement with Safran regarding parts maintenance for the A350. The A350 is one of our main aircraft, and ensuring its on-time performance remains a major challenge. Through this agreement, we will strengthen the partnership between JAL and Safran, support the A350’s punctual operation and aircraft quality, and better services to our passengers.”
Strategic Implications and Industry Context
The long-term nature of this contract underscores JAL’s commitment to operational efficiency and cost management, critical factors in the competitive aviation industry. Analysts suggest that the agreement could enhance JAL’s reliability and cost-effectiveness, thereby reinforcing its market position. This development coincides with similar moves by other major carriers, such as Delta Air Lines and United Airlines, which have placed substantial Airbus orders. Such trends may encourage competitors to explore comparable long-term support arrangements to maintain sustained fleet performance.
Market observers are expected to focus on the strategic benefits of comprehensive support agreements like this one, especially as airlines strive to optimize fleet availability and minimize operational disruptions. The partnership between JAL and Safran may set a new benchmark, potentially influencing broader market dynamics and prompting other airlines to pursue similar collaborations to secure a competitive advantage.
Through this agreement, Japan Airlines aims to ensure consistent, high-quality service for its passengers, while Safran further solidifies its position as a leading provider of global aviation support solutions.

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