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Dala Airport Partners with Ink Innovation for Passenger Handling Technology

Dala Airport Strengthens Partnership with Ink Innovation for Advanced Passenger Handling
Dala Airport, situated in Sweden’s Dalarna region, has formalized a direct partnership with Ink Innovation to supply and maintain its cloud-based Departure Control System (Ink DCS). This development marks a strategic shift from the previous arrangement, where the system was provided through the local ground handler, Dala Flyget, to a direct contractual relationship with Ink Innovation as the airport’s primary passenger handling technology provider.
Enhancing Operational Efficiency and Technological Flexibility
Under the new agreement, Ink Innovation will continue to deliver and support the cloud-based platform that has been operational at Dala Airport since 2016. Airport management emphasized that this direct collaboration will afford greater operational flexibility and establish a clearer framework for future technological upgrades. While frontline staff will maintain their use of the familiar check-in and boarding systems, all commercial terms, support services, and system upgrades will now be managed directly between Dala Airport and Ink Innovation.
Lucy Goodfellow, Training Coordinator at Dala Airport, reflected on the enduring partnership: “We have worked with Ink for many years and have always received excellent, timely support. We look forward to continuing that same standard of excellence through the new partnership between Ink and Dala Airport.”
Airport Profile and Technological Advancements
Also known as Borlänge Airport, Dala Airport serves over 15,300 passengers annually, catering to business travelers, tourists, and event participants on both domestic and international routes. The airport supports a diverse range of operations, including commercial flights, private charters, flight training, and ambulance services, while maintaining a 24-hour emergency call-out capability to address critical air transport needs.
Ink Innovation’s cloud-based platform streamlines key passenger handling functions such as check-in, document verification, seat assignment, baggage processing, and boarding. The system is designed to standardize workflows across airlines and facilitate rapid staff training. As part of their ongoing collaboration, Dala Airport and Ink Innovation are exploring the introduction of additional tools, including mobile devices for agents during peak periods or in flexible operational zones, to further enhance passenger service in response to demand from travelers and airline partners.
Challenges and Industry Trends
The integration of new technology presents several challenges. Dala Airport must ensure seamless compatibility with existing systems, maintain compliance with stringent aviation regulations, and manage the financial implications of implementation. Additionally, there may be initial skepticism from passengers and airline partners regarding the effectiveness and reliability of the upgraded systems.
The broader aviation market is experiencing a significant shift toward digital transformation and the adoption of AI-driven solutions aimed at improving passenger experience. This trend is expected to influence competitors, with many airports and airlines likely to adopt similar cloud-based technologies or invest in alternative solutions to enhance their passenger handling capabilities.
Dala Airport’s reinforced partnership with Ink Innovation positions it to adapt efficiently to evolving travel demands across the region. Recent terminal upgrades—including a new check-in area, enhanced security measures, and improved navigation systems—underscore the airport’s commitment to modernizing its infrastructure while maintaining its vital role as a regional transport hub.

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