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PXCom Unveils AI Tool for Onboard Server Updates at APEX FTE Asia Expo

PXCom Unveils AI Tool for Onboard Server Updates at APEX FTE Asia Expo
At the 2025 APEX FTE Asia Expo, PXCom, in collaboration with Forthcode, introduced its latest artificial intelligence-powered solution, the nGO AI CoPilot. This innovative platform is designed to streamline airline operations and elevate the passenger experience by integrating advanced AI capabilities into airline digital ecosystems. The launch was accompanied by the debut of SkyLink, a new tool aimed at simplifying wireless in-flight entertainment (IFE) server updates, underscoring PXCom’s commitment to modernizing airline technology.
AI-Driven Efficiency for Airlines
The nGO AI CoPilot functions as an intelligent assistant embedded within PXCom’s digital journey platform, providing real-time operational intelligence across multiple facets of airline management. It supports airport operations, flight control, ancillary services, and regulatory compliance by automating data retrieval and interfacing with core systems such as passenger services and crew rostering. This automation reduces manual workloads, enabling airline staff to concentrate more effectively on passenger needs.
Equipped with both voice and text interfaces in multiple languages, the nGO AI CoPilot is designed to minimize delays, manage disruptions, and maintain safety standards. PXCom’s CEO, Cyril Jean, emphasized the system’s capacity to enhance the travel experience, noting the successful rollout of features that allow passengers to begin streaming content at the airport and seamlessly continue during their flight.
On October 16, 2025, Air India Express became the first airline to implement the nGO AI CoPilot, branded as DAViX. Aby George, Chief of Airport Service at Air India Express, reported tangible benefits from the deployment, stating that streamlined staff training and improved compliance have reduced operational errors and enhanced service consistency. These improvements have contributed to stronger customer engagement and a notable increase in the airline’s Net Promoter Score (NPS), demonstrating how thoughtful AI integration can simultaneously boost efficiency and passenger satisfaction.
Navigating Market and Adoption Challenges
Despite these promising developments, PXCom faces challenges typical of AI adoption within the airline industry. Cultural and human factors may generate resistance, potentially slowing the integration process, as highlighted in a recent Forbes analysis. Market perceptions are also influenced by broader trends, including the often underappreciated long-term value of AI investments, as noted by TipRanks in relation to companies like AMD. Meanwhile, competitors are advancing their own AI strategies; for example, Oracle’s deployment of commercial-grade AI solutions, reported by Asian Business Review, reflects the intensifying competition in aviation technology.
SkyLink: Transforming Onboard Server Updates
In tandem with the nGO AI CoPilot, PXCom unveiled SkyLink, a solution designed to streamline and accelerate wireless IFE server updates. SkyLink enables airlines to perform real-time, remote updates to onboard servers worldwide, eliminating reliance on manual methods such as USB drives or laptops. PXCom’s adoption of 4G-equipped servers facilitates automatic content and software updates, a development that has already demonstrated operational effectiveness.
Gonçalo Romão of HiFly highlighted the efficiency gains, noting that the company met customer expectations by updating onboard servers in under four hours. This rapid update capability exemplifies PXCom’s focus on reducing operational friction and enhancing the overall passenger journey.
As airlines increasingly embrace AI and digital innovations to improve operational efficiency and customer satisfaction, PXCom’s latest offerings position the company at the forefront of industry advancement, while also underscoring the importance of overcoming adoption barriers and maintaining a competitive edge.

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