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Riyadh Air and IBM Collaborate to Launch AI-Native Airline

Riyadh Air and IBM Launch the World’s First AI-Native Airline
Riyadh, Saudi Arabia and Armonk, N.Y., December 8, 2025 – Riyadh Air and IBM have jointly announced the creation of the world’s first airline conceived and built as an AI-native enterprise. Unveiled at IBM Think Riyadh 2025, this initiative represents a transformative milestone in the aviation sector, positioning Riyadh Air to redefine operational agility and deliver a unified experience for both employees and passengers.
Building an AI-Driven Aviation Enterprise
Riyadh Air’s operations have been developed from the ground up without reliance on legacy technology, leveraging IBM Consulting’s industry expertise alongside the IBM watsonx Orchestrate platform. The collaboration involved coordinating 59 distinct workstreams and engaging over 60 partners, including major technology firms such as Adobe, Apple, FLYR, and Microsoft. This integrated, AI-powered technology strategy, supported by the IBM Consulting Advantage platform, aims to accelerate value creation and streamline the airline’s end-to-end processes.
With initial flights already in progress and the first commercial service anticipated in early 2026, the three-year partnership has reached a critical juncture. Riyadh Air’s Chief Financial Officer, Adam Boukadida, underscored the airline’s visionary approach, stating, “We had a clear choice—be the last airline built on legacy technology or the first built on the platforms that will define the next decade of aviation. With IBM, we’ve stripped out fifty years of legacy in a single stroke. Riyadh Air isn’t just built for today; it’s built for the future and creating a pathway for many airlines to follow in the years to come.”
IBM Consulting Senior Vice President Mohamad Ali emphasized the broader implications for the industry, noting, “By embedding AI into the very foundation of its operations, Riyadh Air is setting a new blueprint for what it means to build a modern, adaptive enterprise from the ground up. As a company born in the AI era, Riyadh Air is redefining what’s possible in aviation.”
Transforming Passenger and Employee Experiences
Central to Riyadh Air’s innovation is the integration of generative and agentic AI capabilities into daily workflows, fostering a synchronized environment where technology and personnel collaborate seamlessly. This approach is designed to enhance both employee efficiency and passenger experience, creating a new standard for travel interactions.
Despite these advancements, the airline and IBM face considerable challenges in pioneering this AI-native model. The integration of advanced AI technologies must navigate complex regulatory frameworks across international jurisdictions, while ensuring stringent data security and privacy protections. Industry analysts observe that traditional carriers may approach this transformation with skepticism, questioning the practicality and benefits of such a radical shift. It is anticipated that competitors will respond by exploring similar AI-driven solutions or forming strategic alliances with AI technology providers to maintain their market positions.
Looking ahead, Riyadh Air aims to expand its network to over 100 destinations by 2030, relying on IBM’s technological expertise to drive this ambitious growth and reshape the future landscape of air travel.

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