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Saurabh Doshi on the Role of Trust in the Aerospace Supply Chain

Saurabh Doshi on the Role of Trust in the Aerospace Supply Chain
In an exclusive discussion with Aviation World, Saurabh Doshi, Vice President for Asia Pacific at Sterling, a Kuehne+Nagel Company, elaborates on the indispensable role of trust within aviation logistics, particularly during Aircraft on Ground (AOG) situations. As the aerospace industry grapples with increasing complexity—from fluctuating tariffs to the rapid expansion of the space sector—Doshi asserts that trust transcends being a mere corporate value and becomes an operational imperative.
Trust as the Foundation of Aviation Logistics
Doshi emphasizes that trust is not incidental but a deliberate choice and a leadership-driven mindset. In the high-pressure environment of aviation logistics, where every minute an aircraft remains grounded incurs significant financial and reputational costs, trust is fundamental to enabling swift decision-making, transparent communication, and dependable delivery. At Sterling’s 24/7 Control Towers, this trust manifests in the ability to make rapid decisions, maintain seamless information flow, and proactively manage disruptions.
The importance of trust is further magnified by the evolving challenges facing the aerospace supply chain. While a surge in commercial aircraft orders reflects renewed market optimism, it simultaneously intensifies pressure on supply chains to meet demanding delivery schedules. Concurrently, uncertainties surrounding tariffs and the burgeoning space industry strain supplier relationships, underscoring the critical need for reliability and resilience.
Navigating Disruption with Speed, Reliability, and Visibility
Doshi identifies volatility as a structural feature of the post-pandemic supply chain landscape, with uncertainty now the prevailing condition. He argues that supply chains must be engineered to withstand disruption rather than merely maintain stability. Within this framework, speed, reliability, and visibility emerge as essential components. Speed minimizes aircraft downtime, reliability ensures consistent execution amid stressed global networks, and visibility facilitates proactive management to reduce delays and improve predictability.
While competitors increasingly adopt advanced technologies such as artificial intelligence and the Internet of Things to bolster supply chain security and uptime, Doshi cautions that technology alone cannot substitute for a foundation of trust.
Sterling’s Trust-Centered Strategy for Resilience
Sterling’s approach to aerospace logistics is anchored in a three-pillar strategy focused on speed, reliability, and visibility. Its global 24/7 Control Towers provide rapid and secure AOG logistics, staffed by highly skilled professionals. Operational hubs strategically positioned near major original equipment manufacturers (OEMs) afford comprehensive control over first and last mile logistics, thereby enhancing reliability. Real-time visibility and proactive communication further reduce operational disruptions, with exception management regarded as a core competency.
As the aerospace sector continues to confront ongoing disruptions and the demands of a growing market, Doshi underscores that trust empowers teams to act decisively and confidently. “Trust accelerates decisions, strengthens partnerships, and ensures that even in moments of disruption, we keep the world flying,” he affirms.
Sterling’s expansion strategy in the Asia Pacific region is firmly grounded in this trust-led philosophy, aiming to cultivate resilient supply chains capable of addressing both present and future challenges within a rapidly evolving aerospace environment.

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