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Dubai Airports Implements AI for Turnaround Management

Dubai Airports Implements AI to Enhance Aircraft Turnaround Efficiency
Dubai Airports has embarked on a significant digital transformation by introducing an AI-powered turnaround management system at Dubai International Airport (DXB). In collaboration with technology partner Assaia, the initiative aims to deploy this advanced system across all aircraft stands, enhancing situational awareness, operational coordination, and overall airport performance. This development establishes Emirates as the only airline globally to operate a comprehensive AI-driven turnaround management system throughout its entire DXB operation.
Advancing Operational Precision Through AI
The implementation forms a key component of Dubai Airports’ broader strategy to harness real-time data and artificial intelligence to achieve more precise and consistent aircraft turnaround processes. The project involves close cooperation with Emirates, flydubai, dnata, and other service providers, reflecting a unified effort to modernize airport operations. Majed Al Joker, Chief Operating Officer at Dubai Airports, emphasized the strategic intent behind the initiative, stating, “At Dubai Airports, innovation is driven by purpose—to build smarter, scalable systems that prepare us for the future of air travel. Our partnership with Assaia reflects how we are applying advanced technologies to enhance reliability and shape the next generation of airport operations.”
The AI system is designed to reduce ground-related delays, strengthen on-time performance, and facilitate smoother travel experiences for the more than 90 million passengers passing through DXB annually. Nick Moore, Senior Vice President of Passenger Services and Hub Operations at Emirates Airline, highlighted the anticipated benefits, noting that Assaia’s solution is expected to prevent ground delays and help achieve targeted turnaround times, thereby improving punctuality and passenger connectivity.
Challenges and Industry Implications
While the adoption of AI technology promises substantial operational improvements, Dubai Airports may encounter challenges related to staff adaptation and organizational culture shifts. Integrating such advanced systems often necessitates changes in workplace practices and mindsets, which can be complex within large, established institutions.
The market is likely to respond positively to Dubai Airports’ commitment to innovation and enhanced passenger experience. However, this move may also prompt regional competitors, including Abu Dhabi Airports, to accelerate their own AI initiatives. Such developments could lead to increased investments in technology and talent acquisition as airports strive to maintain competitive advantages in a rapidly evolving aviation landscape.
Assaia’s AI technology has already been implemented at several major international airports, including Toronto, New York JFK, Rome, and Seattle. Its deployment at DXB represents a further step in Dubai’s ambition to create a more reliable, sustainable, and interconnected aviation ecosystem. Jan Willem Kappes, Chief Commercial Officer at Assaia, remarked, “We’re thrilled to partner with Dubai Airports and Emirates to bring our AI-powered turnaround solution to the world’s busiest international aviation hub. This collaboration highlights the growing role of AI in building a more efficient, connected, and passenger-focused future for global air travel.”
As Dubai Airports leads this digital transformation, the aviation industry will closely observe how AI-driven turnaround management influences operational standards and competitive dynamics across the region.

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