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Air France-KLM Develops Cloud-Based AI Platform to Support Business Transformation

Air France-KLM Develops Cloud-Based AI Platform to Support Business Transformation
Air France-KLM has introduced a dedicated generative AI platform designed to accelerate innovation and operational transformation across its airline group. Developed in partnership with Accenture and Google Cloud, this new AI “factory” is hosted on Google Cloud and built with Accenture’s expertise. It provides a scalable framework for testing, managing, and deploying generative AI, agentic, and machine learning models tailored specifically to the airline’s operational needs.
Driving Innovation Across Operations
The generative AI platform is already delivering measurable benefits in key areas such as ground operations, engineering and maintenance, and customer service. By enabling the airline to identify and scale high-value use cases more efficiently, the platform leverages shared tools, methodologies, and cross-functional expertise. Air France-KLM reports that the transition from experimentation to enterprise-ready deployment has accelerated development speed by more than 35%.
This initiative builds on prior collaborations between Accenture and Air France-KLM aimed at modernizing the airline’s digital infrastructure, including migrating critical applications to the cloud. This foundational work has facilitated faster and more agile deployment of AI capabilities, such as a private AI assistant and retrieval-augmented generation (RAG) tools. These tools combine large language models with internal search functions to support complex tasks, including diagnosing and repairing aircraft damage.
Empowering Teams and Addressing Challenges
A key objective of the project is to empower internal teams to apply AI to practical business challenges. Through co-hosted ‘GenAI Days,’ employees have been trained to utilize the platform’s tools to develop solutions that generate tangible business impact, including cost savings and new revenue streams.
Despite these advances, integrating AI into existing operations presents significant challenges. Air France-KLM must navigate issues related to data security, regulatory compliance, and the complexities of embedding AI within legacy systems. As the airline industry increasingly adopts AI technologies, competitors are likely to accelerate their own initiatives or form strategic partnerships, intensifying competition. While early adopters like Air France-KLM may gain a competitive advantage, successful implementation requires careful management and strategic oversight.
Strategic Perspectives from Partners
Sabine Bechelani, managing director for travel and client account lead at Accenture, highlighted the strategic importance of the collaboration, stating, “This demonstrates how investing in a robust cloud-powered digital core strengthens organizational resilience and agility. By leveraging generative AI, we are not only simplifying the journey for customers but also unlocking significant business value.”
Isabelle Fraine, managing director of Google Cloud France, expressed enthusiasm about the partnership’s potential: “We are thrilled to bring the best of our cloud and AI technology to accelerate this business transformation, enhance the group’s operations, and foster the creation of new experiences for travellers.”
Julie Pozzi, head of data and AI at Air France-KLM, described the initiative as a transformative shift beyond technology. She noted, “Thanks to Accenture and Google Cloud, we aim at leveraging generative AI to reinvent the operational backbone of the airline industry. This collaboration will empower us to anticipate and respond to the evolving travel landscape, delivering a truly personalised and transformative experience for every passenger and every operation.”

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