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WestJet Introduces New Seating and Wi-Fi Upgrades

WestJet Unveils New Seating and Wi-Fi Upgrades to Enhance Passenger Experience
WestJet has announced a comprehensive upgrade to its onboard cabins and connectivity services, aiming to elevate comfort and convenience for its passengers. Central to this initiative is the introduction of Premium seating alongside a significant expansion of Extended Comfort seats, marking a strategic effort to unify and modernize the airline’s fleet, particularly on aircraft that previously offered only economy class.
Modernized Cabin Interiors and Seating Options
The redesigned cabins feature brighter, more spacious interiors with new seats that include adjustable headrests, enhanced back and cushion support, and a fixed recline system designed to optimize personal space. Additional amenities such as in-seat power outlets, personal device holders, and revamped galleys and lavatories complement the focus on passenger comfort and practicality.
Samantha Taylor, WestJet’s Executive Vice-President and Chief Experience Officer, highlighted that the redesign maintains the airline’s hallmark warm service while addressing the growing demand for diverse seating options. She stated, “This investment demonstrates our commitment to elevating travel standards for all budgets.”
The new Premium cabin will offer 12 seats inspired by those found on WestJet’s flagship 787-9 Dreamliner. These seats feature ergonomic cushions, reclining backs, and four-way adjustable headrests to enhance passenger relaxation. Positioned directly behind, the expanded Extended Comfort section will provide 36 seats with additional legroom, separated from Economy by a dedicated divider to create a distinct space. Economy class will continue to offer a variety of seating choices, including standard, front-of-cabin, and exit row seats, all designed with ergonomically contoured seatbacks and cushions to improve comfort and maximize space.
Enhanced Connectivity with High-Speed Wi-Fi
A pivotal element of WestJet’s upgrade is the introduction of high-speed Wi-Fi powered by TELUS, delivering reliable, low-latency internet suitable for streaming, working, or shopping during flights. WestJet Rewards members will benefit from complimentary access, adding further value to the travel experience. The Wi-Fi installation is currently underway and is expected to be completed across all Boeing 737-800 and MAX-8 aircraft by the end of 2025.
These enhancements come amid a broader industry trend as airlines worldwide compete to improve passenger amenities. Recent upgrades by carriers such as Cathay Pacific and American Airlines, which have introduced advanced Wi-Fi and modernized seating, have set a high standard for in-flight experience. Beyond aviation, transportation providers like Amtrak have also embraced faster Wi-Fi and contemporary interiors, reflecting a growing emphasis on passenger comfort and connectivity.
WestJet faces challenges in ensuring consistent Wi-Fi performance across its fleet and managing the costs associated with retrofitting existing aircraft. The airline must also sustain high passenger satisfaction as competitors accelerate their own upgrades to remain competitive.
Market response to WestJet’s announcement has been positive, with expectations of increased passenger interest driven by the improved amenities. As the airline industry continues to evolve, WestJet’s investment in comfort, technology, and thoughtful design positions it to reinforce its reputation for quality service across all travel classes.

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