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Audit Reveals $9.2 Million in Fees and Ticketing Irregularities at Uganda Airlines

Audit Reveals $9.2 Million in Fees and Ticketing Irregularities at Uganda Airlines
Findings from the Auditor-General’s Report
Uganda Airlines is under intense scrutiny following the release of a confidential audit that uncovered $9.2 million in irregular passenger service fees and significant ticketing anomalies. The revelations have raised serious concerns about financial mismanagement and potential conflicts of interest within the national carrier.
The findings are detailed in the Auditor-General’s "Special Audit Report on Revenue Management and Accounting and Aviation Fuel Management at Uganda National Airlines Company Limited," covering the financial years 2021/2022 through 2023/2024. The report was tabled in parliament by Chief Whip Hamson Obua on July 31 and subsequently referred to a specialized government investigative agency due to the technical and sensitive nature of the aviation sector.
Irregular Fees and Governance Weaknesses
The audit revealed that staff at multiple airline offices and general sales agents (GSAs) continued to charge a $30 walk-in ticketing fee for an entire year after its official removal on July 1, 2023. These fees were collected at various locations, including Entebbe, Nairobi Jomo Kenyatta, Juba, Kilimanjaro, and Johannesburg O.R. Tambo airports, yet were not recorded in the airline’s accounts. The Auditor-General’s report noted a lack of evidence that these service fee collections were deposited into the airline’s bank accounts, suggesting possible misappropriation. Furthermore, the report highlighted weak governance practices, pointing out that the removal of the fee lacked formal board approval and that there was inadequate compliance monitoring.
Conflict of Interest and Ticketing Anomalies
In a separate but related finding, auditors identified a conflict of interest involving the executive responsible for fares and distribution. Two travel agencies linked to her husband reportedly sold over 13,000 discounted tickets valued at UGX 9.8 billion (approximately $2.8 million) between 2021 and 2024. These sales accounted for more than 92% of the airline’s lowest fare category. The executive failed to declare this relationship, contravening company policy and raising questions about transparency and ethical conduct.
Response from Uganda Airlines and Industry Implications
Uganda Airlines has declined to comment directly on the audit, with a spokesperson indicating unawareness of the process at the time. The airline has not publicly addressed the specific allegations but defended its practices by suggesting that the disputed fees may relate to reissued tickets. It also asserted that discounted fares were sold transparently through global distribution systems. Nonetheless, the airline acknowledged gaps in oversight and pledged to implement conflict-of-interest declarations moving forward.
These revelations arrive at a critical juncture for Uganda Airlines, with the potential to prompt regulatory investigations and damage the carrier’s reputation. Industry observers warn that investor confidence may decline, and the airline could face mounting pressure to enhance transparency and governance. Competitors may leverage the situation to emphasize their own operational integrity, potentially attracting customers and staff away from Uganda Airlines.
Broader Sector Concerns
The audit also highlights wider challenges within the aviation sector, where unauthorized ticketing and weak internal controls continue to pose risks despite advances in technology. The incident may catalyze renewed discussions on cybersecurity and financial oversight in the airline industry, as stakeholders call for stronger safeguards to prevent similar irregularities in the future.

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