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2026 TPG Awards: Best Innovation in Airline Loyalty

2026 TPG Awards: Best Innovation in Airline Loyalty
Atmos Rewards: A New Chapter in Airline Loyalty
When Alaska Airlines acquired Hawaiian Airlines in 2024, the announcement of a unified loyalty program was met with skepticism by many frequent flyers. Alaska’s Mileage Plan had long been regarded as a favorite among discerning travelers, and recent changes to major loyalty programs had often left customers dissatisfied. However, those concerns were largely alleviated with the launch of Atmos Rewards last summer. This new joint loyalty program connects Alaska and Hawaiian Airlines, which continue to operate independently in the air, while offering a cohesive rewards experience.
Atmos Rewards retains the core strengths of Alaska’s Mileage Plan, particularly its transparent award chart that allows members to secure competitively priced redemptions on partner airlines such as American Airlines. Beyond preserving these valued features, the program introduces a range of innovations that distinguish it in an increasingly competitive and evolving loyalty market.
Navigating a Complex Loyalty Landscape
The introduction of Atmos Rewards coincides with a period of heightened consumer expectations for loyalty programs. According to Brand Keys’ Customer Loyalty Engagement Index, travelers now demand more personalized and valuable rewards, compelling even established loyalty programs to innovate or risk losing relevance. This challenge is compounded by the growing appeal of credit card rewards programs, which in many cases rival or surpass the value offered by traditional airline and hotel loyalty schemes. Skift Research highlights this trend, particularly in the United States, where lucrative credit card partnerships have become integral to airline loyalty strategies. These partnerships, however, face uncertainty amid regulatory proposals such as the proposed credit card fee cap under the Trump administration, which could significantly alter the funding and structure of travel rewards.
In this complex environment, Atmos Rewards distinguishes itself through its flexibility and sustained value proposition. It is the first U.S. airline loyalty program to allow members to choose how they earn points and status, reflecting a customer-centric approach that has led many travelers—and even industry insiders—to reevaluate their airline loyalty preferences.
Elevating Elite Benefits
A standout feature of Atmos Rewards is the global upgrade benefit available to its top-tier Titanium elite members. Unlike many competitors that limit upgrade certificates, Atmos Rewards offers unlimited, space-available complimentary upgrades to lie-flat business-class seats on both Alaska and Hawaiian flights. This benefit ensures that if a Titanium member is booked on a flight with an available lie-flat seat, the upgrade is automatically granted. This is a particularly compelling incentive as Alaska Airlines continues to expand its intercontinental network.
This innovative approach not only rewards the most loyal customers but also raises the standard for elite perks in the airline industry. By combining Alaska’s established strengths with new, high-value benefits and enhanced flexibility, Atmos Rewards has set a new benchmark for airline loyalty programs in the United States.
Industry Recognition
In recognition of its innovative approach and customer-focused design, Atmos Rewards was awarded Best Innovation in Airline Loyalty at the 2026 TPG Awards. Amid soaring consumer expectations and intensifying competition—not only from other airlines but also from credit card issuers and regulatory challenges—Atmos Rewards’ successful integration of tradition and innovation has proven to be a compelling and effective model.

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