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IndiGo Faces Flight Disruptions Amid Crew Shortages

IndiGo Faces Widespread Flight Disruptions Amid Crew Shortages and Regulatory Scrutiny
India’s largest airline, IndiGo, has experienced significant flight disruptions this week, with over 300 cancellations occurring within a span of two days. The disturbances, which affected the carrier’s network on Tuesday and Wednesday, have been primarily attributed to a shortage of crew following the enforcement of new rest and duty regulations. This situation has caused widespread chaos at airports across the country, leaving thousands of passengers stranded and prompting a surge of complaints on social media platforms.
Operational Challenges and Airline Response
In response to the escalating operational difficulties, IndiGo announced a series of “calibrated adjustments” to its flight schedule, expected to continue for 48 hours. Although the airline has not disclosed detailed information, industry insiders suggest that these adjustments involve selective rescheduling and additional cancellations aimed at aligning operations with the available crew capacity. The disruptions were further compounded by minor technological glitches, airport congestion, seasonal timetable changes, and adverse weather conditions, all contributing to the overall operational strain.
IndiGo has acknowledged the complexity of the situation, describing it as the result of “a multitude of unforeseen operational challenges” that collectively led to an unprecedented level of disruption. On Wednesday alone, more than 150 flights were cancelled, with numerous others experiencing significant delays. Passengers across India reported extended waiting times at airports, often enduring hours without clear updates or alternative travel arrangements.
Regulatory Oversight and Market Impact
The Directorate General of Civil Aviation (DGCA), India’s aviation regulator, has initiated an investigation into the causes of the widespread cancellations and delays. The DGCA has formally requested a comprehensive explanation from IndiGo regarding the operational failures and the airline’s strategy to restore stability. The regulator is working closely with IndiGo to address the ongoing issues and has emphasized the importance of safeguarding passenger interests and minimizing disruptions.
The turmoil has also affected IndiGo’s financial standing, with the airline’s share price declining amid investor concerns over the scale of the disruptions and their potential impact on future operations. IndiGo has expressed regret over the inconvenience caused to passengers and affirmed its commitment to urgently restoring normal flight schedules while managing the constraints imposed by updated crew rostering rules and broader systemic pressures within the aviation sector.
As the DGCA’s investigation continues, attention remains focused on IndiGo’s ability to stabilize its services promptly and rebuild confidence among travelers and stakeholders alike.
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