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Flair Airlines Partners with Netcore Cloud to Advance AI in Aviation Customer Service

October 27, 2025By ePlane AI
Flair Airlines Partners with Netcore Cloud to Advance AI in Aviation Customer Service
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Flair Airlines
Netcore Cloud
AI Customer Service

Flair Airlines Partners with Netcore Cloud to Advance AI in Aviation Customer Service

New York, October 27, 2025 – Flair Airlines, Canada’s foremost independent ultra-low-cost carrier, has entered into a strategic partnership with Netcore Cloud, a global leader in agentic marketing, to enhance its customer engagement through an AI-powered digital experience platform. This collaboration represents a pivotal advancement in Flair’s ongoing commitment to innovation and the delivery of seamless, personalized travel experiences.

Enhancing the Customer Journey with AI

Flair Airlines sought a partner with extensive aviation expertise to elevate the customer journey and develop a scalable, future-ready AI roadmap. Netcore Cloud was chosen for its alignment with Flair’s business objectives and its proven success in driving digital transformation for global airlines. The partnership is designed to deliver meaningful customer experiences at scale by leveraging Netcore’s advanced technology.

Central to Netcore’s solution are AI-driven personalization capabilities that provide relevant and contextual engagement across all digital touchpoints. The platform also enables omnichannel automation, ensuring seamless communication throughout the traveler’s journey—from booking to post-flight interactions. Additionally, advanced analytics and insights equip Flair’s marketing teams with data-driven intelligence to optimize customer interactions and enhance campaign performance.

Kalpit Jain, Group CEO of Netcore Cloud, emphasized the broader impact of the partnership, stating, “Flair embarked on a transformation from being a no-frills carrier to becoming a meaningful part of every customer’s travel experience. Our role extended beyond technology—we helped embed a culture of AI-driven personalization that fuels ancillary revenue growth and strengthens long-term customer loyalty.”

Challenges and Industry Context

While this partnership is expected to reinforce Flair’s position as a leader in affordable, customer-centric air travel, it also presents challenges typical of digital transformation initiatives in aviation. Integrating new AI technologies with existing systems, ensuring robust data privacy and security, and managing rising customer expectations for enhanced service remain critical considerations.

This development aligns with a broader industry trend, as airlines increasingly pursue cross-sector collaborations to scale loyalty benefits and deliver consistent, high-quality customer experiences. The move is likely to intensify competition, prompting other carriers to accelerate their own AI initiatives or establish similar partnerships to maintain market relevance.

About Flair Airlines

Headquartered in Edmonton, Alberta, Flair Airlines operates a growing fleet of Boeing 737 aircraft, serving over 25 destinations across Canada, the United States, Mexico, the Dominican Republic, and Jamaica. The airline is dedicated to making air travel affordable, accessible, and enjoyable.

About Netcore Cloud

Netcore Cloud is a leading agentic marketing platform offering a comprehensive Customer Engagement Suite designed to create personalized, omnichannel experiences. Trusted by more than 6,500 brands worldwide—including Walmart, Unilever, Tommy Hilfiger, Domino’s, McDonald’s, Pizza Hut, and Crocs—Netcore leverages artificial intelligence to analyze customer data and enable targeted, meaningful digital interactions.

For further information, visit netcorecloud.com.

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