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Air India Chief Calls Flight Go-Arounds and Returns to Bay 'Entirely Normal'

Air India Chief Describes Flight Go-Arounds and Returns to Bay as Routine Operational Measures
Operational Context Amid Increased Scrutiny
New Delhi — Air India CEO Campbell Wilson has sought to reassure both employees and the public that flight go-arounds and returns to the bay are standard operational procedures for an airline of Air India’s size and complexity. His remarks come amid intensified scrutiny following recent incidents, including the widely discussed Flight 171, as well as mounting political and regulatory pressures.
Addressing staff, Wilson acknowledged the heightened attention on the airline’s operations over recent months. He emphasized that, like all carriers, Air India encounters a range of operational scenarios, some controllable and others not. “When the spotlight is on us, it’s crucial to offer timely, clear, and accurate information and the right context,” he stated. Wilson also noted that the airline has increased transparency by reporting even minor incidents, a practice that has temporarily amplified media coverage but is intended to foster long-term trust.
With over 1,200 daily departures across the Air India Group, Wilson underscored that the frequency of go-arounds and returns to the bay aligns with industry norms. “In context of our scale and size, the incidence rate is entirely normal,” he affirmed.
Challenges and Responses in a Transforming Airline
Since its acquisition by the Tata Group in January 2022, Air India has been navigating significant challenges in restoring its reputation and operational reliability. The airline has faced multiple fines from the Directorate General of Civil Aviation (DGCA) for various regulatory violations. Wilson pointed out that such scrutiny is not unique to Air India but is a common aspect of airline operations globally.
The airline’s operations have come under particular focus following the recent Ahmedabad crash, which tragically claimed 260 lives. In response, Air India has temporarily scaled back operations since June 12 to facilitate enhanced aircraft inspections, with plans to resume full international services next month. Compounding these operational challenges are delays in the airline’s ambitious cabin retrofit program for its Boeing 777 and 787 fleets, which aim to modernize the passenger experience.
Further intensifying the spotlight, Air India recently suspended flights to Washington, a move that has opened opportunities for competitors such as United Airlines to capture market share. These developments have prompted closer examination of Air India’s operational practices and market positioning.
Commitment to Improvement and Transparency
Despite these hurdles, Wilson highlighted ongoing improvements in operational performance, including enhanced on-time arrivals and baggage handling. He noted that frontline staff have been empowered to issue e-vouchers to customers experiencing service disruptions, such as mishandled baggage, with plans to extend this authority to cabin crew for immediate passenger assistance during flights.
As Air India contends with regulatory oversight, operational complexities, and competitive pressures, Wilson reaffirmed the airline’s dedication to transparency and continuous improvement. The company aims to rebuild trust and solidify its standing within India’s rapidly evolving aviation sector.

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