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Heathrow cyber-attack: Airports brace for second day of disruption

Heathrow Cyber-Attack: Airports Brace for Second Day of Disruption
Air travellers across Europe are confronting a second consecutive day of significant disruption following a cyber-attack that targeted the check-in and baggage handling systems at several major airports, including Heathrow, Brussels, and Berlin. The incident, which began on Saturday, has forced affected airports to revert to manual check-in and boarding procedures, resulting in widespread delays and cancellations.
Impact on Airport Operations
The cyber-attack compromised software provided by Collins Aerospace, a subsidiary of RTX, specifically affecting the Muse system. This system facilitates the sharing of check-in desks and boarding gates among multiple airlines, and its disruption has severely hampered airport operations. Brussels Airport reported that it had no clear timeline for restoring the system and requested airlines to cancel half of their departing flights on Monday. The airport confirmed that only manual check-in and boarding were possible due to the cyber-attack and warned that disruptions were expected to continue as Collins Aerospace had yet to deliver a secure version of the affected system.
Heathrow Airport, one of the busiest hubs impacted, acknowledged ongoing efforts to resolve the issue but refrained from explicitly confirming the disruption as a cyber-attack. The airport issued an apology to passengers for delays, noting that the vast majority of flights had continued to operate. Passengers were advised to check their flight status before travelling and to arrive well in advance of their scheduled departure times. Meanwhile, Eurocontrol, the European air traffic management agency, recommended that airlines cancel half of their flights to and from Heathrow between 04:00 and 12:00 GMT due to the ongoing operational challenges.
Recovery Efforts and Continuing Challenges
By Sunday, approximately half of the airlines operating from Heathrow, including British Airways, had restored some services by switching to backup systems. Despite these efforts, flight data from Cirium indicated that cancellations across Heathrow, Berlin, and Brussels on Sunday had already exceeded those recorded on Saturday, although not all cancellations were directly attributed to the cyber-attack. Berlin Airport also reported that some airlines continued to conduct manual boarding, with no definitive timeline for the restoration of electronic systems.
On Saturday, passengers endured hours-long queues, and nearly half of Heathrow’s departing flights were delayed, according to flight tracker FlightAware. Additional staff were deployed to assist with the manual processes, and by Sunday afternoon, the number of delayed flights at Heathrow had decreased compared to the previous day. Virgin Atlantic, which operates from Heathrow, acknowledged the technical issues affecting check-in systems at multiple airports. The airline warned of potential delays but confirmed that all its flights were scheduled to depart as planned.
Collins Aerospace confirmed it was aware of a cyber-related disruption and was working to resolve the issue as swiftly as possible. The company has yet to disclose the cause of the outage or provide an estimate for when normal operations might resume. As airports and airlines continue to manage the fallout, passengers are urged to monitor flight updates closely and prepare for possible delays as the situation evolves.

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