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IATA Reports Travelers Favor Mobile and Digital IDs for Future Travel

IATA Reports Surge in Mobile and Digital ID Use Among Travelers
The International Air Transport Association (IATA) has published its 2025 Global Passenger Survey (GPS), revealing a marked shift in traveler preferences toward mobile technology and digital identification in air travel. The report underscores two prominent trends: an increasing dependence on smartphones throughout the travel experience and a rapid uptake of biometric and digital ID solutions at airports worldwide.
Mobile Devices at the Core of the Travel Journey
The survey indicates that travelers are progressively relying on smartphones to manage every phase of their journey, from booking flights and making payments to check-in, immigration processing, boarding, and baggage handling. This mobile-first approach is fundamentally transforming passenger interactions with airlines and airport services.
Booking and payment behaviors are evolving swiftly. More than half of travelers (54%) now prefer to engage directly with airlines, predominantly through mobile applications. Although airline websites remain the most popular booking channel at 31%, this represents a decline from 37% in 2024, reflecting a clear shift toward mobile platforms. Additionally, web apps have gained popularity, favored by 19% of travelers in 2025 compared to 16% the previous year, a trend particularly pronounced among younger passengers.
Payment methods are also undergoing significant change. While credit and debit cards continue to dominate at 72%, their usage has decreased from 79% in 2024. Conversely, digital wallet adoption has surged from 20% to 28%, and instant payment options such as IATA Pay have increased from 6% to 8%. Notably, 78% of passengers expressed a desire to use a smartphone integrating a digital wallet, digital passport, and loyalty cards to facilitate booking, payment, and airport navigation.
The use of electronic bag tags is also rising, with adoption climbing from 28% in 2024 to 35% in 2025. This innovation enables passengers to generate bag tags directly from their mobile devices during check-in, further streamlining the travel process.
Accelerating Biometric Adoption Amidst Ongoing Challenges
Biometric technology is becoming increasingly prevalent in airports, with half of all passengers having used biometrics at some point during their journey—up from 46% in 2024 and nearly 20 percentage points higher than in 2022. The most frequent applications include security screening (44%), exit immigration (41%), and entry immigration (35%). Passenger satisfaction with biometric processes has reached its highest recorded level, indicating strong approval for these technologies.
Despite this progress, the rapid integration of biometrics and digital IDs presents significant challenges. Ensuring the security and privacy of sensitive biometric data remains paramount, especially in the face of evolving cybersecurity threats. Additionally, there is potential resistance from older travelers who may be less comfortable with new technologies. Airports also confront the complex task of integrating these advanced systems into existing infrastructure without disrupting operations.
Industry Response and Market Implications
The aviation industry is responding with increased investment in biometric screening technologies and a concerted effort to deliver more personalized travel experiences. Airlines and airports are enhancing their digital ID offerings and prioritizing technology upgrades to improve both convenience and security for passengers.
Nick Careen, IATA’s Senior Vice President of Operations, Safety and Security, emphasized the importance of trust in this digital transformation: “As experience grows with digital processes from booking to baggage claim, the message from travelers is clear: they like it, and they want more of it. But building trust is essential, so cybersecurity must remain at the core of this digital transformation.”
As the sector adapts, the focus will remain on balancing innovation with robust security measures and inclusivity, ensuring that the future of air travel is seamless and secure for all passengers.

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