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AerCap Signs 7-Year Deal to Manage GE9X Lease Pool, Extends Support for GE Engines

October 15, 2025By ePlane AI
AerCap Signs 7-Year Deal to Manage GE9X Lease Pool, Extends Support for GE Engines
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AerCap
GE9X Engine
Engine Leasing

AerCap Secures Seven-Year Agreement to Manage GE9X Engine Lease Pool

DUBLIN, Oct. 15, 2025 – AerCap Holdings N.V. (NYSE: AER) has entered into a seven-year contract with GE Aerospace (NYSE: GE) to oversee lease pool management services for the GE9X engine, GE’s most advanced commercial powerplant to date. This agreement also extends AerCap’s existing lease pool support for other GE engine models, including the GEnx, GE90, CF6, and CF34.

Tom Slattery, Executive Vice President of AerCap Engines, emphasized the significance of the partnership, stating that the deal not only strengthens the collaboration with GE Aerospace but also expands AerCap’s servicing capabilities to include the GE9X. He highlighted the company’s ability to leverage its established industrial network to deliver world-class support to GE and its customers as the engine enters commercial service.

Scope of the Agreement and Industry Context

Under the terms of the agreement, AerCap will be responsible for managing GE9X engine shop visits, coordinating lease returns, providing technical services, and handling lease documentation and administration. The GE9X engine is slated to power Boeing’s 777X fleet, and the partnership aims to ensure comprehensive support to maintain operational reliability and safety.

Russell Stokes, President and CEO of Commercial Engines and Services at GE Aerospace, described the agreement as a critical step in building a robust support network for the GE9X. He noted that AerCap’s global reach, established customer relationships, and extensive experience with multiple GE engine platforms position the company as an ideal partner to manage the GE9X lease pool.

GE Aerospace is simultaneously enhancing its own capabilities to support GE9X customers by expanding maintenance, repair, and overhaul (MRO) capacity, improving training programs, and introducing advanced tooling across its global facilities. Customers will benefit from a full range of services, including engine overhauls, component repairs, and advanced diagnostics.

This agreement arrives amid intensifying competition in the engine leasing and servicing market. Competitors such as Pratt & Whitney and Honeywell are advancing new small turbofan designs, which may challenge GE’s market position. Additionally, the industry is closely watching the impact of recent labor developments at GE Aerospace, where a three-week strike was recently resolved with a new five-year labor agreement. Observers suggest that rivals may increase efforts to capture market share as engine technologies continue to evolve.

Company Profiles

AerCap is a global leader in aviation leasing, serving approximately 300 customers worldwide with comprehensive fleet solutions. Headquartered in Dublin and listed on the New York Stock Exchange, AerCap maintains offices in key locations including Shannon, Memphis, Miami, Singapore, London, Dubai, Shanghai, and Amsterdam.

GE Aerospace is a prominent provider of propulsion systems, services, and related technologies, supporting an installed base of approximately 44,000 commercial and 26,000 military aircraft engines. With a workforce of 52,000 employees, the company remains at the forefront of innovation in aviation, prioritizing safety and reliability.

For further information, visit www.geaerospace.com.

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Capital A Completes Sale of Aviation Business to AirAsia X

Capital A Completes Sale of Aviation Business to AirAsia X

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Four Gateway Towns to Lake Clark National Park

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PRM Assist Secures €500,000 in Funding

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Should Travelers Pay More for Human Support When Plans Go Wrong?

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Should Travelers Pay More for Human Support When Plans Go Wrong? As airlines and travel companies increasingly adopt AI-powered chatbots for customer service, a new debate has emerged: should travelers be charged extra to bypass artificial intelligence and connect directly with a human agent? This question gains urgency as automated systems become the default for handling routine travel tasks, while more complex issues often require nuanced human intervention. The Rise of AI in Travel Customer Service AI technology has become a standard tool for managing straightforward inquiries such as flight confirmations and baggage allowances. Many travelers appreciate the speed and accuracy of these systems for simple requests. Mark Beales, a retired mortgage banker from Mill Creek, Washington, expressed a common sentiment: “I don’t mind dealing with AI—as long as I can get around it when I need.” However, when faced with complicated matters like rebooking flights or adjusting itineraries, AI frequently falls short, causing frustration among users. “Sometimes, a bot can’t answer my questions, which is aggravating,” Beales added. This shortfall in service quality has prompted some travel companies to explore a controversial approach: charging customers a premium to speak directly with a human representative. While certain airlines already impose fees of up to $50 for booking tickets over the phone rather than online, industry insiders suggest that a broader “human premium” could soon become commonplace. The Emerging “Human Premium” Debate David Hunt, chief operating officer of Versys Media, highlighted the demand for live customer support, especially when dealing with complex travel issues. Having recently collaborated with a major airline, Hunt observed a clear willingness among passengers to pay for direct human interaction during the booking process. Supporting this view, a recent survey found that three-quarters of Americans would be willing to pay more for a premium customer service experience that allows them to bypass AI and speak with a person. The concept of preferred customer service is not new in the travel sector. Elite credit card holders and first-class passengers have long benefited from dedicated support lines and expedited service. Additionally, some travelers already pay travel advisors for personalized assistance rather than relying solely on online booking platforms. However, experts warn that the industry may soon extend this model further. One proposed scenario involves customers being prompted with, “Press 3 to be connected to a human for an additional $25 fee,” when seeking help over the phone—a possibility that, while seemingly far-fetched, is reportedly under consideration by some companies. Challenges and Consumer Responses The increasing dependence on AI for trip planning introduces additional risks. Automated systems can make errors or fail to identify security concerns if not carefully supervised, potentially leaving travelers vulnerable when unexpected problems arise. As travel expenses continue to climb, many consumers are responding by planning trips more deliberately and seeking expert guidance to avoid complications. In turn, some competitors are enhancing their human support services to provide the nuanced assistance that AI cannot deliver, particularly in crisis situations. As the travel industry grapples with balancing operational efficiency and personalized service, the question remains whether travelers will accept paying a premium for the reassurance of human support when their plans go awry.
InterGlobe Aviation Shares Rise 4.3% Following January Portfolio Rebalancing

InterGlobe Aviation Shares Rise 4.3% Following January Portfolio Rebalancing

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The Engine Behind Boeing’s Latest Widebody Aircraft

The Engine Behind Boeing’s Latest Widebody Aircraft

The Engine Behind Boeing’s Latest Widebody Aircraft When Boeing unveiled the 787 Dreamliner, it marked a transformative moment in the evolution of long-haul air travel and widebody aircraft design. More than a mere successor to models like the Boeing 767 and Airbus A330, the Dreamliner introduced a fundamental shift through its extensive use of composite materials, advanced aerodynamic features aimed at reducing fuel consumption, and a modern cockpit equipped with standard head-up displays. Central to the aircraft’s promise of enhanced efficiency was the performance of its engines. The 787-10: Efficiency and Innovation in Focus The 787-10, the largest and most capable variant of the Dreamliner family, embodies Boeing’s commitment to efficiency and innovation. Launched in 2013 and taking flight in 2017, this model extends the composite airframe to its maximum length, accommodating approximately 330 passengers in a typical two-class configuration. Although its range is shorter than that of the 787-9, the 787-10 is optimized for high-density, long-haul, and premium regional routes. This makes it an attractive option for airlines aiming to replace aging widebodies such as the Airbus A330-300, Boeing 777-200, and early Airbus A340 models. Major international carriers including Singapore Airlines, United Airlines, Etihad Airways, and ANA have incorporated the 787-10 into their fleets, valuing its balance of capacity, efficiency, and reliability. The aircraft’s economic viability depends heavily on high utilization rates, which in turn place considerable importance on engine durability and extended time-on-wing performance. Consequently, engine selection for the 787-10 is especially critical, often more so than for its smaller Dreamliner counterparts. Engine Options and Market Preferences Boeing offers two exclusive engine choices for the 787 family: the Rolls-Royce Trent 1000 and the GE Aerospace GEnx. Both engines were developed specifically to meet the Dreamliner’s unique performance and environmental requirements. Initially, orders for the 787’s engines were fairly evenly divided between the two manufacturers. However, the 787-10 variant has seen a noticeable shift in airline preference, with market adoption increasingly favoring one engine over the other. Boeing’s dual-supplier strategy was designed to encourage competition and innovation while providing airlines with flexibility. The Rolls-Royce Trent 1000 employs the company’s signature three-shaft architecture, a design honed through multiple widebody programs. In contrast, the GE GEnx incorporates technological advancements tailored to the Dreamliner’s high bypass ratio and stringent environmental targets. Challenges Facing Boeing’s Widebody Portfolio Despite the technological advancements embodied in the 787-10, Boeing faces significant challenges in scaling up production and maintaining its market position. Lingering concerns from past safety incidents—including the 737 Max crashes and the midair door plug event—have affected the company’s reputation and disrupted delivery schedules. Regulatory scrutiny remains intense, with the Federal Aviation Administration (FAA) closely overseeing certification timelines for new models such as the 737 MAX 10. Decisions regarding emissions waivers also carry implications for Boeing’s stock performance. Additionally, Boeing’s 777F freighter model confronts difficulties in meeting evolving fuel-efficiency standards, prompting the company to seek regulatory waivers to sustain air cargo operations. Market dynamics are further complicated by intensifying competition from Airbus in the long-haul widebody segment. Some carriers, including Southwest Airlines, have postponed the introduction of new Boeing models amid ongoing certification challenges, reflecting a cautious stance in an uncertain industry environment. As Boeing navigates these multifaceted challenges, the performance and reliability of the 787-10 and its engines remain pivotal to the company’s efforts to restore confidence and uphold its competitive standing in the global widebody aircraft market.
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