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Credit Card Rewards Compete with Airline and Hotel Loyalty Programs

Credit Card Rewards Challenge Traditional Airline and Hotel Loyalty Programs
Recent research from Skift Research reveals a significant shift in the travel loyalty landscape, with credit card rewards programs increasingly rivaling—and in some cases surpassing—the value offered by traditional airline and hotel loyalty schemes, particularly in the United States. This development reflects changing consumer preferences and the growing impact of artificial intelligence on travel decision-making.
Shifting Consumer Preferences and the Role of AI
According to the survey, 34% of U.S. travelers now consider credit card rewards to provide the most valuable benefits, outstripping hotel loyalty programs at 22% and airline programs at 21%. This trend is not confined to the U.S. alone but is evident across major travel markets worldwide, where credit card rewards are gaining recognition as a more flexible and attractive alternative to conventional loyalty programs.
A major driver behind this shift is the emergence of AI-powered deal discovery tools. More than half of U.S. travelers (53%) indicated a willingness to switch from their preferred travel brands if artificial intelligence identified superior offers from competitors. This technological advancement is fragmenting traditional loyalty structures and intensifying competition, as consumers become more inclined to explore options that maximize value.
Responses from Loyalty Programs and the Appeal of Credit Card Rewards
In response to these challenges, many travel loyalty programs have introduced exclusive, members-only experiences such as backstage tours and private dinners to enhance customer retention. However, some programs have simultaneously devalued points and reduced benefits, resulting in growing dissatisfaction among members and further weakening brand loyalty.
In contrast, credit card rewards programs offer greater flexibility, often featuring transferable points or miles that can be redeemed across a variety of travel options. Premium business credit cards, including the American Express Business Platinum Card and the Capital One Venture X Business Credit Card, provide substantial travel rewards and benefits, making them particularly attractive to frequent travelers seeking versatility and enhanced value.
A Fragmented and Dynamic Travel Loyalty Landscape
The Skift Research surveys, conducted in December among hundreds of travelers across the U.S., U.K., India, and China, depict a travel industry that remains resilient but increasingly fragmented along regional, generational, and behavioral lines. As competition intensifies and technology empowers consumers to identify the best deals, the contest for traveler loyalty is poised to become even more dynamic and complex.

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