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Air India Appoints Former Civil Aviation Secretary Following AI 171 Incident

Air India Appoints Former Civil Aviation Secretary Following AI 171 Incident
Leadership Overhaul Amid Crisis
In response to mounting regulatory and reputational challenges, Tata Sons has appointed Pradeep Singh Kharola, former Civil Aviation Secretary and ex-Chairman and Managing Director of Air India, as Senior Advisor to the airline. This strategic move forms part of a broader leadership restructuring aimed at strengthening Air India’s crisis management and governance framework. The reshuffle also includes the reassignment of Partha Ghosh, the airline’s Global Head of Corporate Communications, reflecting a concerted effort to address internal criticisms regarding the handling of communications following the AI 171 tragedy.
The airline is currently grappling with its most severe crisis since Tata’s acquisition in 2022. The catastrophic crash of flight AI 171 in Ahmedabad last June resulted in 260 fatalities and has since triggered intense scrutiny. The situation was further exacerbated by allegations of plagiarism against CEO Campbell Wilson, whose condolence message was criticized for closely mirroring a statement previously issued by American Airlines. Regulatory pressures intensified when the Directorate General of Civil Aviation (DGCA) imposed a ₹1 crore fine on Air India for operating an Airbus A320 on eight occasions without a valid airworthiness review certificate. The DGCA cited “eroded public trust” and held senior leadership accountable for these lapses.
Regulatory Relations and Safety Challenges
Kharola’s appointment is widely interpreted as an effort by Tata Sons Chairman N. Chandrasekaran to restore regulatory confidence and tighten oversight. Having previously led Air India during its government ownership and overseen its privatization as Aviation Secretary, Kharola is expected to play a critical role in repairing relations with the DGCA and navigating complex negotiations with government authorities.
Beyond regulatory issues, Air India faces ongoing safety concerns, particularly regarding its Boeing 787 fleet. Reports of a fuel switch malfunction reminiscent of the June crash have heightened passenger anxiety and risk further undermining market confidence. These safety challenges come at a time when competitors, notably IndiGo, are poised to capitalize on Air India’s difficulties by emphasizing their own safety records and operational reliability. Industry analysts warn that Air India could face significant business losses as passengers seek alternatives perceived as safer.
Future Outlook and Market Implications
The Aircraft Accident Investigation Bureau (AAIB) is expected to release its final report on the AI 171 crash in the near future, a development that may introduce additional legal and regulatory complications for Air India. While Kharola’s appointment aims to bolster confidence among regulators and the public, it also signals heightened scrutiny and an urgent need for the airline to address safety shortcomings.
In parallel, Tata Sons has reportedly initiated a search for a potential successor to CEO Campbell Wilson, whose term concludes in 2027. This move underscores the imperative to stabilize leadership and reassure both regulators and passengers as Air India navigates this critical juncture.

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